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Traveller rating
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52 - 57 of 6,616 reviews
Reviewed 7 January 2022 via mobile

This is the most impressive staycation I had recently especially it’s for my birthday celebration. Your outstanding service made me a remarkable and memorable stay.

I wanna take this opportunity to show my appreciation to Sammy Yick (Staycation arrangement), Sandy (Check-in arrangement) and Eddie Leung (Check-out arrangement) for their excellent service during my stay. Sammy arranged me a fantastic room and birthday cake for me, Sandy guided me to the spa and arrange other facilities when I’m waiting the room, Eddie helped me to store my luggage and arranged my dinner in Sing Yin. All of them provided impressive service in a superb polite manner especially during this peak season. I was very impressed by the birthday cake too, delicious and very “IG”able. I look forward to coming back again in the future.

Please help me to deliver this message to all the above staff and may I wish them and your company to have a successful and wonderful career in the future.

Date of stay: January 2022
Trip type: Travelled with friends
1  Thank hanson_junior
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
W Hong Kong, Other at W Hong Kong, responded to this reviewResponded 11 January 2022

"Hello hanson_junior,

Happy belated birthday and thank you for your genuine review! We are so happy that you had a memorable stay. It is so great to hear that Sammy, Sandy, and Eddie made your stay a smooth and unforgettable one, we will definitely pass on your thoughtful praise! With our commitment in delivering Whatever/Whenever service, we strive to provide tailor-made experiences, adding more W surprises to create an exceptional birthday staycation. Let us know when you're ready for your next surprise, our team are excited to have you back!

Best wishes,
Matthias Vogt, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2022 via mobile

The service at the Hotel is exceptional . Notably , staff at the Kitchen and the check up are very friendly and helpful, such as Yenny, Brian, just to name a few. All my family members have had very good experience. In fact, their kindness and willingness to help stand out from a lot of hotels.

Date of stay: January 2022
Trip type: Travelled with family
1  Thank Dreamer68419958917
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
W Hong Kong, Other at W Hong Kong, responded to this reviewResponded 14 January 2022

Hello Dreamer68419958917,

We are glad to know that you had a great dining experience with your family at KITCHEN! We will surely pass your encouraging words to the KITCHEN team, especially to Yenny and Brian. Thank you for your amazing review and we look forward to serving you, hopefully in the near future!

Best wishes,
Matthias Vogt, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022 via mobile

第二次黎Kitchen 食自助餐,今次一行7大1細同家人食生日飯,食物質素同環境都好,可惜2次都無長腳蟹,有少少失望。但員工服務態度良好 one of the staff Yenny is very helpful and cheerful, really enjoy the dinner as a birthday celebration for my family member here.

Date of stay: January 2022
Trip type: Travelled with family
Thank BTScully
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
W Hong Kong, Other at W Hong Kong, responded to this reviewResponded 7 January 2022
Google Translation

親愛的BTScully,

感謝您蒞臨KITCHEN慶祝生日!很榮幸得悉您滿意在KITCHEN的用餐體驗!很高興我們能讓您感覺到香港W酒店親切及仔細的服務。我定會把您對Yenny的讚賞傳達給她。團隊定會繼續努力,為客人創造更多驚喜難忘的慶祝體驗,期望於不久的將來能再次為您打造更多美好回憶!

香港W酒店總經理傅國賢敬上

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Reviewed 31 December 2021

I just had the most fantastic stay for my birthday,. It was a very moving occasion because the excellent staff really 'stepped up to the plate' to make my experience super memorable. From the time I stepped into the Lobby on 29th December, the day before my birthday, I was made to feel welcome and valued. The Reception experience was highly efficient yet personable and pleasant, for example. Best of all was the outstanding service that I received from Daniel in Kitchen who is a super courteous and super professional staff member who truly embodies the highest ideals of service and polite, yet genuinely friendly interaction. I had also enjoyed his sterling service during my stay in November. Should circumstances permit. I would be delighted to come and stay again.

Room tip: I loved my corner room, 2110. These-10 rooms afford great views.
Date of stay: December 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Perry B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
W Hong Kong, Other at W Hong Kong, responded to this reviewResponded 6 January 2022

Hello Perry B,

Happy belated birthday! We are so delighted that you enjoyed your stay and the birthday surprises! Our Talent are always passionate in delivering distinctive W experiences to our guests and making their special occasions memorable. We will surely pass on your kind words to the Talent mentioned, they will be flattered! We are so grateful for your continuous support and thank you again for such a perfect review! We hope to see you again soon!

Best wishes,
Matthias Vogt, General Manager

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Reviewed 28 December 2021

This is our second time to stay at W. Thank you so much Rene and Natalie for arranging a nice room for our stay. We had a wonderful stay at W. Smooth check-in, nice room, nice view and nice staff. We will definitely come again.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank ngy934
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
W Hong Kong, Other at W Hong Kong, responded to this reviewResponded 30 December 2021

Hello ngy934,

Thank you for choosing W Hong Kong! We are grateful that we have your continuous support, and proud that our team were able to take care of you! Our Talent, Rene and Natalie in particular, had a great time serving you. Thanks again for your great review and we hope to welcome you back soon!

Best wishes,
Matthias Vogt, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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