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Reviews (1,615)
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All reviewssofitel beijingsofitel brandstar hotelthe club loungeplatinum memberbeautiful hotelhotel experiencesilk marketbusiness districtexecutive floorrooms are largebusiness tripbuffet breakfastsubway stationbusiness hotelforbidden citywalmart
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Reviewed 10 December 2017

I've been a regular here over the past few years and just recently spent over a week at Sotfitel Wanda Beijing. I was told during my last stay that the hotel will no longer contract with Sofitel going forward (by End of Dec 2017) and during this stay I have observed a drastic drop in the quality of service and attention to detail. Most of the staff is obviously demoralized and this showed. Unfortunately this was by far my worst stay at Sofitel Wanda Beijing in a long time.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank Rad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

We spent a very enjoyable week at The Sofitel Wanda Beijing. Service in Reception and Lounge on The Club Floor is well organized by all the girls. Friendly and more than helpful. Breakfast and drinks in the evening, delicious. Very good location.
No complaints.Thank you to all the staff.
Regards....R. & S. Shiel

  • Stayed: November 2017, travelled with family
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Thank sshiel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

My opinion is positive excecpt for the fact that the room heating system was set with a cap of 22ºC and irrespective of the settings I did on the regulation system, the maximum temperature it woudl ever get to is that 22º. Totally unacceptable in such a high level hotel. In fact I was there before several times and I dont recall such a preset limitation. Very bad thing for a luxury hotel

  • Stayed: November 2017, travelled solo
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Review collected in partnership with Accorhotels.com
Thank Juan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

Went here in March 2017 and we stayed here for 3 nights 4 days. The hotel is very luxurious and as soon as you dive into your bed you fall asleep. The massive bathroom has a bathing area as well a tub, there is also a television present in the tub. The breakfast is lavish and there are numerous restaurants to choose from. It is a formal hotel with michellin star rated restaurants. No outside corridor noise can be heard inside the room. It gives you your privacy and it isn't very crowded.

  • Stayed: March 2017, travelled on business
    • Value
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Thank anypaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

We stayed over 4 nights at this Wanda hotel, Location is fine as it is close to shopping and subway station.The building structure and finishing are 5 star spec but the software are in dire need of more training and polishing to meet the expectation of a 5 star hotel, the front desk is slow, staffs are not courteous and lack of training for their job, I checked with the concierge and they are not knowledgeable on basic questions; like where is the closest clinic hospital, how to make long distance collect calls, any other local tour beside the only one available in their book, sad to say the design of the room is awkward; such as you have to swing around in order to close the double doors in bathroom. WiFi is weak and slow, No one know what a ice pack is but deliver a plate of ice cube instead. We found black moldy chauking inside the shower stall and continuous leaking shower faucet which is very annoying at night. Breakfast is decent with many choices and service is fine. Overall the hotel staffs are lack of training and fitness to become a truly 5 star establishment. Many details of services are not up to bar. Sorry not recommended as there are many other better choices out in the city

Room Tip: There are better choice out there
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
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Thank gold s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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