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All reviews rive gauche complimentary mini bar upon arrival we were greeted business trip to beijing f b general manager home away from home luxury staycation china relaxation concierge hardware driver
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Reviewed 6 November 2019

I was super impressed with the services of this hotel. The staffs were more than willing to help you with anything and the service was beyond your expectation. For example, one of the staff noticed that I had got a cold and one hour later, additional box of tissue paper was sent to my room without any asking. This might be a little thing but it showed how much attentions was paid to a guest. Or another one was I could not locate the hotel the first day I visited (someone pinned the wrong location in google map) and I missed the bus to go to the great wall and the staff tried to help re-schedule my plan and complimented us with a lunch.

You have to visit the hotel and you will know the difference from others.And the massage at the hotel was superb.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Trinapan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThePuXuanHotelandSpa, General Manager at The PuXuan Hotel and Spa, responded to this reviewResponded 7 November 2019

Dear guest,

It is always a pleasure to receive such an excellent review!

Thank you for taking the time to share the feedback of your recent visit. We are incredibly proud to hear you had an enjoyable experience, and the levels of service completely surpassed your expectations.

In the world of Hostmanship we cultivated, our guests are welcomed into a culture where people come first, and every experience is tailor-made. We therefore genuinely appreciate it when colleague efforts are recognized in a review!

Additionally, thank you for raising the google map location concern with us. We are working towards improved communication to inform our guests of this inconsistency.

Thank you for being our guest, and we do hope you have the opportunity to stay with us again soon.

Mark Wouters

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2019

Everything from the facilities to the staff Was absolutely amazing!!
We arrived at the hotel late at night after our booking to another hotel had been cancelled. The staff at the Puxuan hotel and spa were very kind and understanding.
The next day they helped us plan our whole stay in detail.

On top of all that we would like to mention Thibault Le Gouis, Director of rooms, who went out of his way, and sucsseded, in making us feel special.

We had the best of time in this hotel and made some memorable memorize.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank Etaial
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThePuXuanHotelandSpa, General Manager at The PuXuan Hotel and Spa, responded to this reviewResponded 30 October 2019

Dear guest,

Thank you for your review following your recent stay at the hotel and highlighting our room facilities, amazing colleagues, and our "Hostmanship Service Culture".

It is truly a pleasure to know your experience was exceptional, and you appreciated all the attentive details from our team, especially our Director of Rooms – Thibault, which helped make your stay a comfortable and memorable occasion. Providing an accomplished host with unparalleled service centered around the needs and comforts of guests is our aim, and we call it "Hostmanship".

I hope we have the pleasure of welcoming you back on your next visit to Beijing.

Mark Wouters

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Reviewed 27 October 2019 via mobile

Great omg and welcoming was super efficient and friendly

The room 701 is just perfect.!!! We had a wonderful view on the forbidden city . Incredible . No doubt the rooms are the best in Beijing and world class . The location is super ideal - just a few steps away from the Forbidden City. The staff is extremely customer oriented . The concierges Sky and Nick were amazing and could arrange anything you ask for . For exemple a wonderful helicopter tour of the Great Wall, visits of Beijing and even managed the right child seat for the excursion. Also I needed some last minute pharmacy items / medicine and they were all arranged in record time - you ask and they respond in minutes . The Chinese restaurant was good however the lunch at the French bistro Rice Gauche was a disappointment (fish and meat far too cooked ) . Recommend the fried rice with shrimps , PEKIN Duck and shrimps with tea (signature dish / see photos )

All staff always trying to help and room design is exceptional . It is as good as represented on their website.

I highly recommend this hotel

Date of stay: October 2019
Trip type: Travelled with family
2  Thank Gabegourmet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThePuXuanHotelandSpa, General Manager at The PuXuan Hotel and Spa, responded to this reviewResponded 29 October 2019

Dear guest,

Thank you for taking the time to share your review with us and highlighting our unique view of the Forbidden City, superb location, exceptional room design, and your dining experience in our Chinese Restaurant – Fu Chun Ju.

It was a pleasure to read you had an enjoyable stay with us, and the "Hostmanship" provided by our team is appreciated, in particular by Sky and Nick. Our colleagues are the reason we can deliver superb service!

Besides, thank you for bringing to our attention your dining experience at Rive Gauche, which will help us improve our product.

We hope to have the pleasure of welcoming you back soon.

Mark Wouters

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Reviewed 23 October 2019 via mobile

Highly recommended urban resort in the centre of BEIJING. First class & homey services with nice interior & artistic decor. You can breath & re-charge yourself in the city. Staying at the suite with stunning view of forbidden city. Regret too pack schedule for missing their renowned Spa. Will definitely do another trip with my love one. Both the Chinese & French restaurants are amazingly good. Suggested you book in-advance and the chefs are so nice & sweet to prepare tailor-made menu.

Date of stay: October 2019
Trip type: Travelled on business
2  Thank BlackRussian1941
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThePuXuanHotelandSpa, General Manager at The PuXuan Hotel and Spa, responded to this reviewResponded 23 October 2019

Dear Guest,

Thank you for taking the time to review your stay at The PuXuan Hotel and Spa, and highlighting our "Hostmanship" service, design, and the stunning view of the Forbidden City.

The team at Rive Gauche and Fu Chun Ju will be delighted to read that both dining experiences were amazing and appreciated.

We do hope to have the opportunity to welcome you back soon, allowing time to pamper yourself at our UR SPA!

Mark Wouters

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Reviewed 22 October 2019 via mobile

I went to Beijing for 3 days and 2 nights and I stayed at the Puxuan hotel. I believe the hotel is just 1 year old, so pretty new. The first comment I would say is that it is a discrete hotel yet elegant, contemporary and not high building. Very well located, only few minutes walk from the famous shopping mall, forbidden city (15 min walk) and next door to the national art museum.

Still inside the hotel, you feel somewhere else completely... the whole atmosphere is very relaxing, the hotel has made different area where you can sit, enjoy a drink, work or just have a cigarette (I am a smoker...). There is also a tea house for those who want to experience a whole tea tasting! The service was excellent and not like the other hotels I could have been previously.
Very professional but at the same time friendly and helpful.

I stayed at room 701 and I highly recommend it !!! This is the kind of suite where you feel like home very quickly ! The view is amazing with the temple in the mountain, sunset and sunrise. This hotel is all about details and one of the details I liked was the lighting. They set up like 8 different lighting atmospheres depending on the mood you are so you don’t have to run after all the switch buttons everywhere. I also appreciated the bed notes to let you know the weather and temperatures for the next day. And I loved the heating pad placed in the bed so when going to sleep, you get into a warm bed... those are just littles details but they made my staying so good! One last detail is the mini bar that is complimentary and refill every day!

Out of the bedroom, one of my favorite place was the 8th floor where there is a “lounge”. Actually it is a mix between a library where you can relax, an open kitchen where you can have a quick bite all day long and an amazingly quiet terrasse where I went for smoking. Again the staff there was very nice and made everything possible to let you enjoy as you are supposed to!

I also experienced the two restaurants there. One is European style, called “Rive gauche” where I had lunch the first day. The chef made us the tasting menu and what can I say... it was fantastic ! The presentation, the taste, the flavors, everything was very good with a special mention for the pigeon dish (being one of my favorite dish)! One of the very interesting dessert is the goat cheese ice cream. I posted some pictures. This restaurant is also where I had my breakfast and you have a choice between European or Asian style, full of choice, very fresh, it was very good and everything you might need to start a beautiful day.

The second night I tried the Chinese restaurant “Fu Chun Ju” for dinner. We had a tasting menu with most of dishes to share on the round table, it was just perfect! It has been long time that I did not have such elegant and tasty Chinese dinner!! I posted some pictures as well but I would make a special mention to the crab dumpling (one of the best I ever had and I live in China for 13 years...). Special mention to the abalone with porc and red rice (kind of risotto) the abalone was so tender and the association with the juicy piece of porc is just genius, the duck with caviar, the mushroom soup, the grouper fish was also excellent... I stopped here cause we had around 10 dishes and honestly everything was excellent! Strongly recommend this place!

I will definitely go back to try the SPA as I unfortunately did not have the time to go there... the only inconvenient of this place is that you feel and you eat so well that you actually don’t want to leave the hotel !!! To me, luxury is more about an attitude and with the very professional service, the well thought details from furnitures, plates in both restaurants, lighting in the room, etc... but without being show-off, this hotel fits perfectly my definition of what true luxury is!

I highly recommend this hotel and I thank all the staff for the very good and friendly service! I had an amazing experience and will definitely come back !!

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank 890romaina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ThePuXuanHotelandSpa, General Manager at The PuXuan Hotel and Spa, responded to this reviewResponded 23 October 2019

Dear guest,

What a fantastic appraisal to receive while visiting us at the PuXuan Hotel and Spa.

We are delighted to hear you had an enjoyable experience, and the hotel offered you the feeling of a home away from home. Additionally, thank you for highlighting our relaxing atmosphere and unique location in proximity to the Forbidden City. Moreover, describing and commending our PuXuan Club Lounge, the two signature restaurants, and most importantly, all the attentive details the team incorporated. We do hope on your next visit you will have time to experience our UR Spa.

Providing an accomplished host with unparalleled service centered around the needs and comforts of guests is our aim, and we call it "Hostmanship." We're also glad to hear that the entire team contributed to a memorable stay.

Thank you once again for reviewing The PuXuan Hotel and Spa, and we hope to see you back soon!

Mark Wouters

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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