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Reviews (1,335)
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Reviewed 27 May 2018

What a superlative ambiance. And what gracious staff. The hotel certainly has much character, and I admit it is probably due for some renovations, but the staff and the hospitality, and the atmosphere is just superb!

We are incredibly grateful to Bashoi at the front desk who epitomized hospitality, consideration, and charm. Muhammad and Hani at the garden restaurant who made us feel at home. And of course, Mahmoud and his team at breakfast who reminded us often to feel at home in "our palace". We are most grateful to you all for making our stay in Luxor so memorable.

What excellent exemplars of a superlative team!

What a great team! I should visit Luxor again and again just to enjoy the Palace... :-)

Room Tip: Take the Nile Views for the views, but the rooms with the Garden View are beautiful and quieter. Either way, you can't go wrong!
  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KO2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 29 May 2018

Dear valued Guest,
I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. please note that a face lifting plan will take place soon to be in line with our Guests expectations .We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leaves the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in not so distant future. Warmest regards,
Selim SHAWER
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

Arrived at the Sofitel after a long drive from Aswan and had the luxury of being upgraded to a suite on arrival. Beautiful hotel, amazing room, delicious food at dinner but most of all amazing customer service from all the wonderful staff, particularly the concierge team. Difficult to find this exceptional customer service anywhere else - it’s the staff which make this hotel the gem it is. It’s a must visit for any trip to Luxor!!

Stayed: December 2017, travelled as a couple
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 29 May 2018

Dear valued Guest,
It was our pleasure having the chance to host you with us at the Sofitel Luxor Winter Palace. Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit. We are delighted to read that you had a unique Luxury experience and that our colleagues specially the concierge team succeeded to come up to your expectations Thank you for appreciating the room upgrade and the historical charm of the great old Palace .Thank you so much for your valuable recommendation and we hope that on your future visits to Luxor, The Sofitel Winter Palace will be your destination again as we look forward to welcoming you back. Warm Regards
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

Once again we had a 6 week stay at the grand old lady being the Old Winter Palace overlooking the Nile. I have run out of the superlatives to describe our experience. Suffice to say that this is now our "second home". We have been staying here for 25 years with usually two visits a year. We consider all the management and staff to be of the highest standard, yet we consider all of them to be our friends/ family. Take a look at the photos posted on here and you will be enchanted by the building and the stunning botanical gardens which are kept immaculate. The pool is set amongst a grove of palm trees and you could imagine being in your own oasis right in the centre of busy Luxor. The Luxor temple is only 200 yards away and all the amazing sights are a short journey away. We cannot recommend this hotel highly enough. See you all again October for another restful vacation.

Stayed: April 2018, travelled as a couple
1  Thank TonyScarborough_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 23 May 2018

Dear valued Guest,
Greetings from the land of the Pharaohs! The whole team of the Winter Palace are thanking you most sincerely for your interest and loyalty to Sofitel Winter Palace Luxor, and I am delighted to read your review and thank you for taking the time to write such an exceptional feedback regarding your recent stay at Sofitel Winter Palace Luxor.Thank you so much for your valuable recommendation.The kind words are passed over to the team and looking forward to welcoming you back to your second home in October. Warm Regards,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018 via mobile

My wife and I spent 4 nights at the Winter Palace in April 2018. Let me list down the “goods and bads” of the hotel that we experienced.

Goods:
1. Like all the reviews state the hotel is beautiful especially for those who adore old world charm. Built in the 19th century, the hotel is still maintained that way. Just to sit and relax in the hotels 19th century Victorian room is a treat by itself.
2. The hotel has beautiful gardens and a big swimming pool to laze around.
3. Although extremely pricy, the hotel offers a good variety of restaurants. We tried the pool side barbecue one night and it was quite good.
4. The location of the hotel is probably the best amongst hotels of its class as it is right next to Luxor temple and right across the nile.
5. One of the oldest and best shop for handicrafts and souvenirs which has fixed prices (reasonable too if you compare with others) is right outside the hotel. It’s called
Gaddis & co so you don’t need to spend your energy bargains at the soul and still getting a bad deal.
6. The staff at the hotel is courteous and polite

Bads:

1. The hotel management requires some improvement and that’s the only “bad” that needs a mention. While hotel staff was polite and courteous, there was a general lack of customer service that one would not expect. Let me give u some examples.
a) we reached the hotel early in the morning and sat in the lobby along side other guests. The hotel served welcome drinks to guests but it seemed there was a criteria for that as the guests right next to us got the drinks but we did not. Perhaps they had booked the presidential suite or something we thought.
b) since we had reached the hotel early in the morning our rooms were not ready which is understandable. We were suggested to explore the gardens and the pool side area with a promise that they would send someone to us once the room was ready. 2 hours later we returned to the lobby and started waiting there again knowing that someone at the reception (which was right across from where we were sitting) will let as know as soon as the room was ready. Half an hour later when I asked the manager at the reception, he took out a key and handed it to me.
c) A big portion of the carpet of the room that was given to us was soaking wet. We informed the reception about it. The hotel placed towels on the wet area telling us that it happened while cleaning the bathroom.
d) the breakfast is good but not one would expect from a hotel of this class as the variety was very limited. We came from Cairo and had stayed in Stiegenberger hotel which served a much larger and more impressive variety
e) the airport shuttle service price offered by the hotel is unbelievable and ranges from 45 to 75 euros. A taxi probably costs $10 dollars and if you book through a tour agency the standard rate is $20 dollars.

I have rated the hotel as “very good” as its charm and grandeur compensates for the management issues. I will consider staying at the hotel again as i think that the small problems that we faced were a one time thing and not a routine(I hope).

Stayed: April 2018, travelled as a couple
1  Thank Niaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 11 July 2018

Dear Valued Guest,
Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. thank you so much for your valuable recommendation . we are delighted to know that our colleagues succeeded to come up to your expectations, It is always a pleasure to receive positive feedback, , please note that a face lifting plan will take place soon to be in line with our Guests expectations The kind words are passed over to the team, and we look forward to welcoming you back in the close future.
Best regards,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

The Winter Palace is exactly what you would expect. Old empire luxury. Beautiful amazing gardens. Food is good, but maybe a bit high, which is typical for nicer hotel. Mostly adults, but no one complained about our children, ages 6 and 9 at the pool. We were so happy to have found a palace like this.

Stayed: May 2018, travelled with family
Thank jereem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 23 May 2018

Dear valued Guest,
I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We at Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leaves the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in not so distant future. Warmest regards,
Selim SHAWER
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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