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All reviewsnile riverenjoyed my staysmall poolvery nice hotelhotel is situatedspecial thankscairodokkiguidetouristsshisha
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Reviewed 21 June 2018 via mobile

I stayed only one night at this horrible 5 stars hotel..rooms r dirty. Lobby smells like sh.., and i ordered room service beside that the food i received was cold i also got food poisoning. I would never recommend this place.. stay away!!

Stayed: June 2018, travelled solo
1  Thank ZJT-84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hany t, General Manager at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 25 June 2018

Dear Our Guest,

First we would like to thank you for your feedback regarding our offered services and hotel facilities, but we feel really sorry, that our hotel regrettably did not live up to your expectation and we do apologize for any inconvenience during your stay.

Your willingness to share your thoughts with us is genuinely appreciated but we are really disappointed this why all your comments have been reviewed by the hotel’s management to take the necessary action as possible as we can to provide our guest the highest standard of service.

We hope that you will give us once again the chance to host you at our hotel in the near future and we will be glad to assist you in any needs to provide you with a positively memorable stay.

Warmest regards,
Hany Tawfick
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

From the moment that we arrived in Cairo everyone was friendly and helpful!!The accommodation was a little bit “old” needs some upgrades but it was a nice one close to Nile River and the staff was so friendly with a smile on their faces specially the waiter at the lobby bar-restaurant who used to work in the evening!

Stayed: January 2018, travelled as a couple
Thank JaStath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hany t, General Manager at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 21 June 2018

Dear Our Guest,

Thank you very much for posting your excellent review and recommendations about your holiday at Pyramisa Suites Hotel Cairo, we greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff, your compliments will definitely be shared with the team.

Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home.

Warmest regards,
Hany Tawfick
General Manager

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Reviewed 26 May 2018 via mobile

I was totally confused about their payment system. They only accept US dollar which is neither their currency nor my currency. They don’t want to take payment on local currency. I got shocked. The room was not up to my expectation as a highly rated hotel. All the tours and cruises were advertised with higher price than I have booked with other operators.

Stayed: October 2017, travelled as a couple
1  Thank TanimDrums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hany t, General Manager at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 27 May 2018

Dear Our Guest,

Thank you for your candid review, We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Warmest regards,
Hany Tawfick
General Manager

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Reviewed 6 May 2018 via mobile

Hotel looks beautiful downstairs but rooms are in terrible state. Curtains all broken, toilet not attached to the floor. Food is flooding with oil coming from a grill? Reception is the rudest and most incompetent in all of Egypt. Kids don’t get extra beds only if you want to wait for 1,5 hours at night and ask 9 times. There must be Better options in Caïro.

Stayed: May 2018, travelled with family
1  Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hany t, General Manager at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 8 May 2018

Dear Our Guest,

Thank you for taking the time to tell us about your experience at the Pyramisa Suites Hotel Cairo.

I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

At Pyramisa, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warmest regards,
Hany Tawfick
General Manager

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Reviewed 4 May 2018

Yes the hotel is old and yes the wifi is trash, but other than that Pyramisa was perfect for my group of 7. We had two connected rooms and it was plenty of space (4 bathrooms for 7 people). The staff was very nice and accommodating. The breakfast buffet was always a good start to the morning. They kept our room stocked with water and towels. You are walking distances from plenty of eating options along the Nile.

  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank HurricaneRu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hany t, General Manager at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 5 May 2018

Dear Our Guest,

Thank you for the great feedback of your recent experience here at Pyramisa Suites Hotel Cairo.

I appreciate your nice remarks about the Hotel’s location and facilities and especially for complementing our staff, There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations.

It is always a pleasure having you with us, and we look forward to welcoming you home again soon.

Warmest regards,
Hany Tawfick
General Manager

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