Its one of the worset stay ever, i think the picture is clear enough my sister is burned from the chlorine in the pool
She is burned till now & she is taking cortisone
I will not recommend although the staff is helpful
My reservation was last monday under the name of Mrs Enas Nader

Oh! where to start. I booked this hotel through Booking,com as our last night in Egypt after our 2 week vacation. I choose this hotel on the basis that it was close to the airport and the reviews on Tripadvisor. I was mistaken.

Firstly, we were met by the shuttle driver at the airport which was a good sign. However, when we got to the hotel, that's when the trouble started. i went to reception to sign in and was told that I needed to go to see someone else across the room. We were informed that they I needed to show them a credit card as my pre-payment through booking.com had not come through. I never had any other trouble with my other bookings in Egypt. I has used Expedia. The 'receptionist' or whatever her classification said Booking.com doesn't give direct payment. i believed that it had gone through but i would check when we got home. We paid by card for our room for 3 persons. That took 2 hours.

We went to our room and found 2 double beds and a camping cot/trundle bed. Being 1.9 metres tall, I couldn't fit in any of the beds. We abandoned any idea of using the camp cot. My wife and I tried one bed and couldn't fit as we wanted her cousin to have the other. The room smelled of garbage and was rank. I rang reception on the floor were on; yes, that makes it three reception areas. Confused yet, I was. We were told that the room as it was it made for three people. I disagreed and showed online photographs to prove my point. Thankfully, we talked to a receptionist on our floor who knew what she was doing. That was another hour gone. we ended up with two rooms away from each other where there was maintenance going on (painting of walls).. Having moved from one room to two, we had our new rooms made up. The cleaning staff were very nice and helpful.

Luckily, for us we went to the Italiano Restaurant and had a very nice lunch. We decided not to go to City Stars as we were tried after a 3 hour reception hassle. In the morning, we had a delicious breakfast at the Cafe Jardin restaurant.

We did a little shopping in the hotel, especially the souvenir shop.

Next morning while checking out, I was asked if we used anything out of the minibar, I said we had one 600ml bottle of water. I was told what the price was and I couldn't believe it. i said that it was a rip off. I will not elaborate on the price that they wanted to charge.

As we were leaving, a representative came to talk to me just as I was about to leave on the shuttle, I spoke with the lady and asked why was it that she was talking to me now and not when I asked to see someone from management yesterday. She said she would investigate.

Generally, I would avoid ever going back to this hotel as I found most of the reception staff to be incompetent and rude. As for management, they mustn't care about guests. As a member of many loyalty programs, I must say that I was not treated well as a Royal Tulip membership holder. As outlined in the title, 3 out of 5 for the food, cleaning, baggage and shuttle staff only