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Park Hyatt Seoul
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Reviews (1,345)
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804
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All reviewsfloor to ceiling windowstop floorcornerstone restauranttimber housecoex mallinfinity poolaesop productspark suitebusy intersectionsamseong stationfloor lobbysoaking tubhyundai department storerain showerrooms are beautifulguest roomsglass wall
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13 - 18 of 1,346 reviews
Reviewed 3 weeks ago

Park Hyatt Seoul is a lovely hotel in the Gangnam area. It's not centrally located but public transportation in Seoul is quite accessible. Walking distance to some shopping areas and less than an hour on the subway to get to Myeongdong.

Staff was very responsive and helpful with our inquiries and the concierge was very helpful with our advanced planning requests, i.e. restaurant recommendations and reservations.

  • Stayed: May 2018, travelled with friends
    • Value
    • Location
    • Service
Thank traveling4mama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roman_kardashov, Manager at Park Hyatt Seoul, responded to this reviewResponded 2 weeks ago

Dear traveling4mama,

Warm greetings form Park Hyatt Seoul.

Thank you taking the time to share your experience on your last visit.

Park Hyatt Location is indeed convenient for both business and leisure activities. Public transportation is efficient and comfortable, especially if the peak time is avoided. We would like to tank you for highlighting the hotel location and the facilities. We also, truly appreciate your comments about the professionalism of our concierge service and the helpfulness of our team. Our associates are at the core of the Park Hyatt experience and your comments will be shared with them to further improve the service.

Once again thank you for taking the time to share your feedback and we truly looking forward to welcome back at Park Hyatt Seoul soon.

Sincerely,

Roman Kardashov
Director of Food and Beverage
Park Hyatt Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I loved everything about this hotel. The location, the staff, the beautiful guestrooms and the out of the world bathroom. The check in process was seamless. The location is great for shopping and hanging out. There is a metro stop right next to the hotel. However if you are doing heavy sightseeing, it is not the best location, but I would deal with that just to stay at this great hotel.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jacqulinel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roman_kardashov, Manager at Park Hyatt Seoul, responded to this reviewResponded 2 weeks ago

Dear Jacqulinel,

Warm greetings form Park Hyatt Seoul.

Thank you very much for taking the time to review your last stay with us.

We also, truly appreciate your comments about the beautiful guestrooms,the services provided at our property and of course our team. Seoul is a large city with heavy traffic and we will work together with our concierge team to improve the sightseeing experience.

Once again thank you for taking the time to share your feedback and we truly looking forward to welcome back at Park Hyatt Seoul soon.

Sincerely,

Roman Kardashov
Director of Food and Beverage
Park Hyatt Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel was impressive and the art works was all beautiful. The spa service was the best I ever had and the food was so delicious. The room is very functional and provide everything you need. I love the full view of the floor to ceiling glass. Close by to train station and the mall. Casino is like 8-10 mins walk away and across from the casino have a good bbq Korean restaurant

Stayed: June 2017, travelled as a couple
Thank Jenny N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roman_kardashov, Manager at Park Hyatt Seoul, responded to this reviewResponded 3 weeks ago

Dear Jenny N,

Warm greetings form Park Hyatt Seoul.

Thank you very much for taking the time to review your last stay with us.

We were delighted to learn that you enjoyed your stay with us. We are very happy that you enjoyed the spa and as the person in charge of Food and Beverage, I especially appriciate the comments the food. Thank you for highlighting the functionality of the room and the convenient location of the hotel.

Once again thank you for taking the time to share your feedback and we truly looking forward to welcome back at Park Hyatt Seoul soon.

Sincerely,

Roman Kardashov
Director of Food and Beverage
Park Hyatt Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel is right in front of the subway station, if that is how you travel around the city.
I got upgraded to one king bed suite at the 13th floor and the view from the room and the bathroom was spectacular (with the curtains up, of course). You can see the Lotte tower not too far away.
At night, I just shut the lights with the curtains up and enjoy the view on the lounge chair with a bottle of shoju that I bought from the Hyundai department store's supermarket at the B1 level.

Service was also excellent and they offer free taxi ride to the Inchon airport bus station about 5 minutes away.

I did not get a chance to use the pool, but I did visited the gym and used the treadmill. It was early at 6:00 AM and I had to ask the pretty girl at the front desk to open the door for me. A couple of the machines were powered on already, but most of them were off. There was a note on one of them saying to power on the treadmill from the right side, but I could not find the switch, so I just settled with the one that was already on. It turned out that the switch is located at the front of the base, as another guest asked the front desk to help with this.
The bathroom is huge with a bathtub that is big enough for two adults. There is also a small TV that you can view from inside the tub.

The only disadvantage was that with the sun up, the room gets really hot (in mid May), but there is not much you could do except to make sure the AC is on and have the blocking curtain down.

I took advantage of the subway and took train to the Express Bus station (with one transfer) to shop for inexpensive clothes and then to Sinsadong (just walking around).

The hotel is near Hyundai department store and its basement has a food court and supermarket.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank cho90501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roman_kardashov, Manager at Park Hyatt Seoul, responded to this reviewResponded 3 weeks ago

Dear Cho90501,

Warm greetings form Park Hyatt Seoul.

Thank you very much for taking the time to review your last stay with us. Your detailed review will definitely be appreciated by the the other guests.

We would like to tank you for highlighting the hotel location and the facilities. We also, trully appriciate your comments about the services provided at our property. We costantly collect valuable feedback on how to improve the guest experience, Threfore, your comments regarding regaringthe climate control in the room will no go unnoticed.

Once again thank you for taking the time to share your feedback and we truly looking forward to welcome back at Park Hyatt Seoul soon.

Sincerely,

Roman Kardashov
Director of Food and Beverage
Park Hyatt Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was my first time in Seoul and the hotel made such a difference! Every staff member was friendly and professional. Their coordination between different departments (front desk and bell desk, or porte cochere) was so smooth - to the point it was impressive. Because of our experience at this hotel, I would like to visit Seoul again and will.

Food: Both of our breakfast in the room and at the restaurant, the food was excellent. Beautiful set up (room service) and excellent service by the staff (restaurant) which contributed to a great start of the day.

Room: Beautifully done and well maintained. The only challenge was figuring out the logic of the light switches in the room which we already heard from the general manager that there is already a plan to simplify :)

Thank you for making our stay so special.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank superhappyred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roman_kardashov, Manager at Park Hyatt Seoul, responded to this reviewResponded 3 weeks ago

Dear Superhappyred,

Warm greetings form Park Hyatt Seoul.

Thank you very much for taking the time to review your last stay with us. We were delighted to learn that you enjoyed your stay with us. We are thrilled that you chose Park Hyatt Seoul as your preferred accommodation on the first visit to Korea.

Firstly, as Director of Food and Beverage I truly appreciate your comments about the F&B offering at our hotel. I will make sure to share your comments with the rest of the team.

On the other hand, we are very sorry that you found the lights’ control panel challenging to use. However, as you already highlighted we are aware of the issue and are panning to simplify it.

Once again thank you for taking the time to share your feedback and we truly looking forward to welcome back at Park Hyatt Seoul soon.

Sincerely,

Roman Kardashov
Director of Food and Beverage
Park Hyatt Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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