This rating applies to Americans and Europeans. If you are Chinese, then the rating would be "Average". Since last October (2014), the hotel has been managed BY Chinese FOR Chinese. English speaking people need not apply (that seems to be the attitude of the new management). The menu has brief titles in both English and Chinese, but everything else is in Chinese ONLY. That's right, good luck with that one! When I was there the hotel was busy, and I was the only non-Chinese person there for the 3 days of my stay.

The facility is in decent shape and clean. The rooms are very good sized. It appears that the new owners are investing money in the hotel. But, the food is mediocre at best, and the menu is totally oriented toward Chinese tastes. The chef seems challenged to be able to prepare eggs the way you request.

The hotel is four stories high (one below the lobby and two above), and there is no elevator! The restaurant is one flight up from the lobby, and not connected to the rooms on the same level. So, if your room is on the fourth floor, you walk down two flights to the lobby, and then up one flight to the restaurant. Great exercise if you're into physical fitness!

When I got there, I found out that since the new manager had taken over, their liquor license has been under review. That was five months before I arrived, and it is still not resolved!

I'd much rather put my enery in something more positive, but feel I have to warn people who have booked at this hotel. As regular travellers my husband and I like to get our things sorted well in advance to avoid unwelcome surprises, but then we counted outside of the new Cliffside Hotel owner...
July 2014: After comparing hotels rates in Koror and checking the services that reservations in this hotel included: free airport transfers, swimming pool, including breakfast and every day a free pass for the beach facilities at the Pacific resort, we decided to stay here two nights before and three nights after our diving liveaboard (which departed in January 2015). The rate for the room was 120$ per night. We contacted the hotel, sent them our credit card details and we received a formal confirmation with all above services and agreements mentioned on the confirmation.
Fast forward to January 13, 2015: Less then 24 hours before we get onto the plain to Palau I receive an e-mail from the Cliffside hotel stating that their room rates have gone up to 195$ for the first two nights and to 225$ for the last three nights!! They add that they do not give out passes for the Pacific hotel anymore and that airport tranfers now cost 30$ per person one way!! To end their message they ask if we want to keep our reservation?!
I mean, two days before our reservation and stepping on the plain just a few hours later, there was absolutely no time to find alternative accommodation!
I replied immediately by e-mail saying that we have a formal confirmation on different terms (and add the form in the attachment) and tell them that this is illegal and that they should keep their changes for new bookings.
Two hours later without receiving a reply (by that time it was evening in Palau), I called the hotel (from Belgium). The very nice reception clerk said that all would be sorted out when we got there.
But that was not the case. Once there, they said that the hotel was sold in October and that all bookers had been contacted with the new rates and terms. (On getting home I scanned all my e-mails from that time - including the spam filter in case they had send it out in bulk mail, I received no e-mail whatsoever from the hotel in October!).
Tho days later we arrive in Palau at 4AM (so in fact we had then already used up half of our first night) and all we can think of is to get some sleep.
We get up and 9 and ask to talk to the reservation officer. She was very polite but insisted that they needed to do what the owner had decided. When we asked to speak with him, they said that he was "not on the islands". In the end, trying to make the best of an impossible situation, we agreed to pay 170$ for the first two nights and we didn't have to pay for the airport pick-up. Still jet lagged they gave us a ride into town after breakfast so we could find alternative accommodation for the three nights after the diving trip. Needless to say that the only thing we found vacant for 10 days later was an extremely chabby youth hostel. But honestly by then we would have accepted to sleep in a bathtub by the side of the road just to get away from those scammers.
In addition (not out of spite but simply true): the included breakfast consisted of 4 items and 4 items only: french toast, eggs, bacon and sausage. All of those were absolutely stone cold and mostly unedible. The food was places in food warmers but there was no heating underneath. The second morning we got up much earlier at 7.30 and while the french toast was replaced by pancakes, everything was once again stone cold with no burners below the trays. There was no bread or toast, no jam, just the 4 mentioned items.
Our room was very spacious, relatively clean but very dated. The swimming pool area: very dated with loos tiles etc. At the pool we saw men talking about renovating the site, but nothing has been renewed yet, not in the hotel either (so there is absolutely no justification for the rate raise whatsoever).
When talking to the staff it became clear that we weren't the only ones who were extremely unhappy and apart from three Asian guests we saw in the breakfast room, the hotel seemed to be deserted.