My husband and I recently completed a fantastic 10 night stay at PPR. Despite staffing shortages due to Covid, the hotel was able to provide impeccable facilities and very warm hospitality. From start to finish, it was a class act. The room was extremely spacious with, rather than a king bed, essentially two double beds combined and ample room to move around the giant bed. And the bathroom has a tub as well as a high-quality Japanese bidet which was a real bonus. From our garden view room, we were treated to amazing bird life and very beautiful tropical foliage. There is a boat dock there, so our snorkeling and kayaking companies were, on some days, able to just pick us up or drop us off right at the hotel! That is a true luxury, as was the entire stay.

I did not end up staying at this property, but want to post this review to make sure people are careful with the booking process. I booked for Christmas 2021 via Expedia. It was clearly stated at time of booking that the bookings were fully refundable if cancelled before a certain date. The confirmations also stated this.
However, when I cancelled well in advance of the cancellation date, PPR charged the deposit (that was supposed to be charged months before). When I inquired with PPR reservations, they indicated the room was non-refundable. I showed them the confirmation that clearly said the room was refundable. They did not respond. I then went to Expedia, which told me that the reservation was definitely refundable and that I would definitely get my money back. But a couple of days later, Expedia told me the deposit was with the hotel and the hotel was indicating the room was non-refundable. They told me I'd have to address with PPR. (A side note--never book through Expedia unless you have no choice. They do not stand by their customers and add an extra layer of bureaucracy. I think there are many people waiting for refunds from Expedia.). I reached out again to PPR with no response. I then went the nuclear option, disputing with the credit card company (which was completely useless and gave me an excuse to cancel this AA Platinum Mastercard after 20 years of grinning and bearing it), contacted the Palau tourist association in both Palau and my home country, started posting reviews warning people on all possible sites, and tracking down the name and email of a manager through a crafty Google search. It wasn't until I was able to reach the assistant manager that I was able to make some progress. To her credit, she was super responsive and was able to determine fairly quickly that there was a communication issue between PPR and Expedia. My sizable deposit of a couple thousand dollars was finally refunded to my card. I have heard great things about Palau and about PPR, and do hope to visit someday. But it was a huge hassle having to spend multiple hours trying to resolve this with PPR employees who were completely non-responsive and dismissive. If not for me finding the assistant manager's contact info online and tracking her down, I don't think I ever would have gotten my money back. Her assistance is why I have given a 3 rating instead of a 1.

Worst hotel I have ever stayed in. Service is absolutely third reich playbook. Had a contact with covid positive person and entire negative group was shipped here to quarantine. No one allowed to leave room and staff instantly treats us like lepers and not an ounce of compassion from a single one. All negative tests mind you. Can’t fathom it could be worse if we were all positive. Not allowed outside in hundreds of acres where we only people. No one should ever visit this hell hole. We are prisoners and told to not act up or they may make us stay locked up longer.