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Yaron B
Herzliya, Israel

Great Hotel - Great value for your money

Review of Palau Hotel
5.0 of 5 bubblesReviewed 18 Oct 2019via mobile
I came out to Palau to do some scuba diving. I spent 11 nights at the Palau Hotel. What a great experience! Very clean, nice updated and spacious rooms with a small balcony which came in handy to dry some of my scuba stuff at the end of the day. If you plan on spending all day out there on a boat scuba diving, and don’t need yet more “sea scenery”, and are looking for a great hotel in the center of Koror’s main street - this is a great choice at a great price. Staff was also very friendly and professional. I spent a nice stretch there and felt very much at home. Highly recommended.
Date of stay: October 2019
Trip type: Travelled solo
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Palau H, 經理 at Palau Hotel, responded to this review
Responded 2 Dec 2019
Hi yaronb2015,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.
Hope we can serve you again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (149)
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All reviews central location felt like home downtown koror free water bottles excellent location a great stay very nice hotel diving trip every morning leah supermarket wifi lobby palau cleanliness tours scuba
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Reviewed 25 September 2019

We stayed at the hotel before and after our dive trip in Palau. The hotel is centrally located in Koror, meaning that there are many restaurants, supermarkets and stores around. The shopping centre of Koror is across the street.

The hotel offers a pick-up service from the airport. This was worked well however the car that the driver picked us up in was very small for the luggage we had. It should be obvious that guests arriving from around the world will have a good amount of luggage. In the end it still fit.

The hotel itself is very modern and clean. The lobby is bright and offers plenty of space to have a coffee or surf the web. The staff at reception were very friendly and helped us with our logistics for getting to the harbor for our boat departure. They also assisted in returning our rental car. Parking was available at the back of the building free of charge.

The rooms are tidy, the bathroom surprisingly modern and the beds comfortable. Our room even had a TV and a balcony. Free water bottles were also provided as well as basic toiletries and shampoo. The only real disadvantage of the room was the lack of a closet to put our clothes in but we only stayed for one night which didn't make this much of a problem. It would however if one stayed for a longer period. The room was also very quiet despite the hotel being located on the main street of Koror.

Breakfast had a good selection of food although it is more Chinese styled which we liked but may be unusual for other Americans or Europeans. The juice could have been less sweet but this was apparently typical in Palau, not only at the hotel.

There are only two real small things that could be improved. One is that the WIFI was only available in the lobby. The other is that there is no separate luggage room. Our luggage was standing in the reception area, a bit in the way of the staff. There is also no elevator which didn't bother us but could be a problem for some other scuba divers with heavy equipment.

We enjoyed our stay at the Palau Hotel and would choose it again when in Palau.

Room tip: Ask for a floor on the bottom floors to avoid carrying luggage upstairs.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank KTB1997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 3 December 2019

Hi KTB1997,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.
Hope we can serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019

Brilliant location distance to everything, super friendly staff & very comfy beds. Very clean room. Great set up for the whole complex. Quick check in. Everything was so perfect and I really enjoyed my stay there.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Wanderer785400
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 18 September 2019

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019 via mobile

Joy at Palau Hotel went above and beyond to make our stay enjoyable. The breakfast was different and very filling every morning. The hotels decorations were so cute and the whole property was very clean. I will definitely be back!

Date of stay: June 2019
Trip type: Travelled with friends
4  Thank 558janellb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau H, 總經理 at Palau Hotel, responded to this reviewResponded 28 July 2019

Dear 558janellb,

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,

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Reviewed 17 June 2019

It is centrally located for shopping, grocery stores & restaurants. About 15 min to the airport. The rooms are clean and it is comfortable. It is average size . The staffs are extremely nice and very helpful. They will book you a Taxi or a massage . Also recommend a nice local restaurant. Special thank you to Daniel for all the recommendations and help. Breakfast is good .You can get beach towels if you are going on day trips/ excursions. You can even get an umbrella if you decided to go for a walk or to the aquarium — which close by. Excellent location.

Date of stay: June 2019
Thank jamker2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau H, 總經理 at Palau Hotel, responded to this reviewResponded 28 July 2019

Dear jamker2018,

Thank you for staying our hotel, and for taking the time to write a review! We really appreciate your comments regarding our customer service, breakfast and location. Daniel is one of my favorite employees and takes the his role in our hotel industry very sincerely and attempt, day-to-day, to provide that quality customer service, which our guests expect. Thank you again, and we look forward to seeing you on your next trip to Palau!

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Reviewed 17 April 2019 via mobile

Stayed in Palau Hotel for a week with my friend. Rooms are comfy and clean, everything is nice and modern. The staff is really something. Special thanks to Daniel and Joy, they were THE BEST. Made everything they could to make us feel comfortable, helped us with any doubt about the city, really felt like home with them. I really recommend staying there. :)

Date of stay: April 2019
Trip type: Travelled with friends
2  Thank larigouveia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau H, 經理 at Palau Hotel, responded to this reviewResponded 18 April 2019

Thank you for taking the time to write your review of our hotel, your comments are very much valued.We look forward to welcoming you back to our hotel in the future. :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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