Very nice stay in this hotel. Location is very good. Near to airport. Mr. Shobhit and Ms. Mary is very helpful at reception. Pool area is very nice . Morning breakfast is very amazing and with view of canal.More
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Rooms were comfortable and clean. Very easy to get transportation to other places and the staff is incredibly helpful.
Don't be afraid to ask for recommendations for your trip. We asked for a nice experience for dinner and were directed to a delicious fish market restaurant by Mohamed Salih in the front desk. He even arranged our order and everything! Thank you!
Dear Andrés C ,
Thank you very much for sharing your experience staying at the ibis Abu Dhabi Gate hotel. We are thrilled that the hospitality shown by our team exceeded your expectations and we hope you will be able to return to stay with us in the future.
Sincerely, Laurent Noury, Cluster General Manager
ibis Abu Dhabi Gate sadly did not meet to expectations. Confusion at check in due to being told that my stay was not booked. I was requested to pay upfront for the night and the issue would be resolved by the next morning. The room fridge was not working but this was resolved after my 2nd mention at reception.
Dear Robin Hood,
We appreciate you reaching out to notify us of your concerns following your recent stay at the ibis Abu Dhabi Gate Hotel and it is our deep regret that we were unable to upkeep with your expectations. Our aim is to create memorable experience for all our guests, and we are sorry that your stay was not as delightful as we wished it to be. Whilst an apology will not alter the outcome of your experience, we do extend it with all sincerity for any inconvenience.
It is through the voice of our guests that we are able to know the areas which we need to improve on.
We are happy that mentioned challenges were attended and actioned during your stay with us: your original reservation was confirmed, guarantee deposit was immediately refunded and our team assisted you with fridge concern.
We have taken a note of your concerns and likewise escalated the matter to the concerned departments, rest assured that we will definitely do our best to improve. We humbly acknowledge that we cannot change your past experience, but we would like to sincerely thank you for staying with us and for giving us a try. It is our hope that you will give us another opportunity to better serve you in the future.
Sincerely, Laurent Noury, Cluster General Manager
I didn't like bathroom. There is no space in shower enclosure. Room size is also less. Far away from downtown. Breakfast is ok. There are two restaurants, one is Belgian and another is Italian. I didn't tried anyone and opted to order from Zomato. Overall an average hotel. Not suitable for family and couple due to room and bathroom size.
Dear Tanweer Akhter,
Thank you for taking the time to tell us about your experience at the Ibis Abu Dhabi Gate. We regret to note that your experience fell below your expectations. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us, and we respect your opinion.
The built and size of the room/bathroom, including the room design, furniture and appliances, conform to the international brand standards of Ibis, being a budget-friendly hotel brand. The size and images of the room are also available on all booking portals to ensure that potential bookers would know the room/bathroom size and design well in advance.
Alternatively, we do have our higher room category which is one bedroom apartment which offers a more space with fully equipped kitchen and living room area, for your consideration on your next visit. You may also book our other 4-star property, Novotel Abu Dhabi Gate Hotel which offers an upscale room.
On a positive note, we are pleased you found the breakfast good.
We welcome another chance to be able to serve you with a more positive and pleasurable experience in future.
Sincerely, Laurent Noury, Cluster General Manager
It’s quite complicated regarding my room booking which was done from my company, but Miss Su Mon handled and explained it very nicely. She was extended the room timing until evening by paying extra but even that pay I got vouchers that is more than the value of my pay. Thanks to Su Mon for helping and guiding very well.
Dear Pavanraj,
We are grateful to hear your positive sentiments towards our team and there is no doubt that Su Mon will be happy to hear her efforts being recognized. Thank you for choosing the ibis Abu Dhabi Gate hotel, and we hope to have the pleasure of you staying with us in future.
Sincerely, Laurent Noury, Cluster General Manager
It was Great one night stay . Polite bellboy and receptionist in this hotel i forgot her name from Philippines.
Gave us a huge room with a kitchen, dining table , nice bed room . As i requested upon reservation with nice view from top was granted. So we enjoyed the city view . All in all was great stay in this hotel.
Dear Karthike T,
Thank you for choosing to stay at the ibis Abu Dhabi Gate hotel. We really appreciate your positive sentiments regarding the great service you received during your stay and we hope you'll have future opportunities to stay with us again.
Sincerely, Laurent Noury, Cluster General Manager
