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All reviews breakfast buffet location is great amazing hotel room service costumers ayman mall mr business
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Reviewed 29 August 2021

Cozy and clean room with great staff who were friendly. Everything was great and calm. Had good experience during my stay and the location was good as it is inside the biggest mall in Kuwait. Spent time in cinema and shopping and then we take rest in our room. Great place for shoppers to take rest in their amazing rooms.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 9ahwatqlm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton Garden Inn kuwait, Guest Services / Front Office at Hilton Garden Inn Kuwait, responded to this reviewResponded 29 August 2021

Dear Valued Guest,
We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay, We work hard to providing our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future.
Sincerely,
Sameh El Sadek
Rooms Division Manager
Hilton Garden Inn Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2021

Before checkout key card stopped working. Only one receptionist on duty with a huge line, kids dripping wet from the pool. Need to recharge room key, I asked the receptionist to charge my key without staying in line and waiting for all the customers to check in. Receptionist assumed I’m a lazy person who don’t want to stand in line raised his voice and talked in a very rude tone. Made a scene. Definitely not going again when the staff cannot handle a simple situation like this one

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hilton Garden Inn
Thank Esraa A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton Garden Inn kuwait, Guest Services / Front Office at Hilton Garden Inn Kuwait, responded to this reviewResponded 28 August 2021

Dear Ms.Esraa,

Thank you very much for taking the time to share your valuable feedback with us.

We appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

We are sorry to hear that this time we fell short of fulfilling your expectations as a guest, your comments will be forwarded to the concerned department for future improvement.

We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded.

We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait.

Best Regards,
Sameh El Sadek
Rooms Division Manager
Hilton Garden Inn Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2021

Very slow in doing their routine tasks (ex: one hour waiting in the queue just to make check-out). Not flexible to make early check-in or late check-out ( they do not accept half night rate). There is no priority for hilton members.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ya646992021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton Garden Inn kuwait, Guest Services / Front Office at Hilton Garden Inn Kuwait, responded to this reviewResponded 23 August 2021

Dear Valued Guest,

Thank you very much for taking the time to share your valuable feedback with us.

We appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

We are sorry to hear that this time we fell short of fulfilling your expectations as a guest

We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded.

We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait.

Best Regards,
Sameh El Sadek
Rooms Division Manager
Hilton Garden Inn Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2021

Its location in the biggest mall in Kuwait is perfect. Also It was close to my work. Availability of the parking.
Clean rooms. The elevators were fast.
And for connected rooms, when we close even one door, there was no sound coming.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ameerabf10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton Garden Inn kuwait, Guest Services / Front Office at Hilton Garden Inn Kuwait, responded to this reviewResponded 21 August 2021

Dear Ms.Ameera,
We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay, We work hard to providing our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future.
Sincerely,
Sameh El Sadek
Rooms Division Manager
Hilton Garden Inn Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2021

Hotel stuff was very friendly and helpful Our stay was so comfortable; swimming pool was really nice and clean; breakfast was amazing and service was very satisfying; we enjoyed our stay and will be a regular guests

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ShaikhahAS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton Garden Inn kuwait, Guest Services / Front Office at Hilton Garden Inn Kuwait, responded to this reviewResponded 21 August 2021

Dear Ms.Shaikhah,
We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay, We work hard to providing our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future.
Sincerely,
Sameh El Sadek
Rooms Division Manager
Hilton Garden Inn Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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