Great service -- if they don't have it they will do their best to get it for you or try to accommodate you with something equivalent -- this could be from food to the comfort of your room. I will admit I was a bit disappointed with a few things from a food perspective, but I am rather picky -- and the Food Manager and Chef did their best to change my perception --along with Customer Service liaison.
If you stay here --occupy a club room -- floors 8&9 -- attend the cocktail hours from 6-8, the service is great and the food is lovely; especially liked the salmon kababs and the sushi. The service was great too - -the gentleman there was very welcoming and remembers what you take if you're on a short or long stay.
I have stayed at this hotel before; when it was Le Meridian -- the staff is mostly the same so the service is likewise. You honestly wouldn't know the difference.More