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Reviewed 24 September 2023

The room was big and clean..the location of the hotel is convenient..the staff was attentive and incredibly welcoming and helpful.. My stay was comfortable..i recommend this hotel and i'll definitely be back.

Date of stay: September 2023
Trip type: Travelled on business
Thank RFibrahim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Sammour, General Manager at Ayass Hotel, responded to this reviewResponded 25 September 2023

Greetings from Ayass Hotel- Amman.

First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated.

At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded.

Thank you and we look forward to welcoming you again in the near future.
Have a wonderful day.
Ayass Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023

Excellent service and rooms and
The gym and swimming pool are very excited i wish that i can visit them another time and when i first time entered Amman i asked from people who live here the said ayass is the best hotel and they were right

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Muhammed R O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Sammour, General Manager at Ayass Hotel, responded to this reviewResponded 20 September 2023

Greetings from Ayass Hotel- Amman.

First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated.

At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded.

Thank you and we look forward to welcoming you again in the near future.
Have a wonderful day.
Ayass Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023

Clean place, amazing staff, and good service. The rooms are somewhat luxurious and very comfortable. The view is good, would be better if they planted the parking with some trees. Overall, it’s a very good place to experience Amman.

Date of stay: September 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank marwaadel18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Sammour, General Manager at Ayass Hotel, responded to this reviewResponded 17 September 2023

Greetings from Ayass Hotel- Amman.

First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated.

At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded.

Thank you and we look forward to welcoming you again in the near future.
Have a wonderful day.
Ayass Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2023

The hotel is conveniently located in a zone with many restaurants and a super market. Staff at the reception are very kind and, apart from English, they speak Spanish. Room was very clean and comfy…..

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Alicia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Sammour, General Manager at Ayass Hotel, responded to this reviewResponded 17 September 2023

Greetings from Ayass Hotel- Amman.

First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated.

At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded.

Thank you and we look forward to welcoming you again in the near future.
Have a wonderful day.
Ayass Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2023

During my extended 8-week stay at Ayass Hotel, I must express my disappointment regarding the absence of any upgrades throughout my visit.
To add to this, my room's view faced directly towards other rooms, depriving me of any sunlight throughout the day.
Additionally, the breakfast options remained unvaried and quite limited.
On a brighter note, the staff members were generally courteous and accommodating.
I will not back again.

Date of stay: September 2023
Trip type: Travelled on business
Thank abdelaziz l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Sammour, General Manager at Ayass Hotel, responded to this reviewResponded 17 September 2023

Greetings from Ayass Hotel- Amman.

First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated.

At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the upgrades, we offer our guest a discounted rate for upgrading your booking to the next category upon availability. Unfortunately, free upgrades are not guaranteed.
We do sincerely apologize for the fact that you were not happy with the room view. Kindly note that we have a kept a note in your file to offer you a room with a view whenever it is possible.
We hope this incident has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible.

Have a wonderful day.

Ayass Hotel Management

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