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Reviewed 1 May 2017

A stunning view of the Old City from this rooftop restaurant at the top of the Mamilla Hotel. Cocktails were prepared perfectly, great wine selection of Israeli wines, knowledgeable staff and very good food. We had a lovely dinner, great service and fantastic view. Dinner with this view is not to be missed when visiting Jerusalem.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank Sscoper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this reviewResponded 14 July 2017

Dear Sscoper,
What a pleasure it is to read your fantastic review of a wonderful evening enjoyed high up in our Rooftop Restaurant!!!
We are delighted that the experience of dining while viewing the Old City appealed to you so very much! We would love it if you gave us the honor to host you in our Rooftop Restaurant again soon, for more deliciously memorable experiences!
Best Regards

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Reviewed 29 April 2017 via mobile

This is my first visit for this hotel and it won't be the last one!!! everything was incredible the rooms were smart and beautiful, the breakfast was very tasty with plenty of choices ( I would recommend the shakshoka), the lounge was the best place to relax especially in the evening.
the stuff were very polite and helpful every thing you ask for they do help with a pleasant smile ( especially Ahmed Z and Moglee).

Date of stay: April 2017
Trip type: Travelled with friends
Thank irenehs116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this reviewResponded 14 July 2017

Dear irenehs116,

Thank you for recently staying at the Mamilla Hotel, and thank you as well for your fabulous review! We are delighted to read that your experience was one of comfort, excellent service and convenience, which is indeed as we intend it to be!
I have passed your appreciation of Ahmed & Moglee to their manager and am sure it is reciprocated.
We very much look forward to hosting you again in the near future for additional pleasurable stays!
Best regards,

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Reviewed 29 April 2017 via mobile

Just finished a dream weekend at Mamila.
Great service, everyone from house keeping, through gest service, to the restaurant been kind and friendly.
Breakfast was great even on Saturday.
Our room was specious for all 4 of us (2 adults and 2 kids)
One vey small thing-in a place like this, toilet paper should be from a higher quality.

Date of stay: April 2017
Trip type: Travelled with family
Thank Ora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this reviewResponded 14 July 2017

Dear Ora G,

Thank you for recently staying at the Mamilla Hotel, and thank you as well for your fabulous review! We are delighted to read that your experience was one of comfort, excellent service and convenience, which is indeed as we intend it to be!
We very much look forward to hosting you again in the near future for additional pleasurable stays!

Regards,

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Reviewed 29 April 2017 via mobile

From the first day of our stay, to the last, the Mamilla strived to be the worst hotel I have ever stayed in. From a non-functioning AC that the maintenance informed us was working despite the room being hotter than the outside hallway (30 degrees Celsius, 86 degrees Fahrenheit), to actively deceiving us that a fan will be delivered and then to be informed that the hotel had only one fan that was already being used. Despite having several days to rectify the issue the hotel finally offered on the last night at 11PM to change rooms. Add this to being woken up at 5AM by a random wake-up call for another hotel patron, one of the water bottles provided in the room being previously opened and not replaced, and a turn down service that ignores a request for room service every night and does not refill complimentary hotel provided items. The only thing that made it even worse was being told you lied about each and everything at checkout; basically everything I complained about I was told I was wrong despite attempts of the hotel to the later. I have traveled the world and stayed at numerous hotels, and I can honestly say the Manilla Hotel is the worst hotel and hotel service I have ever experienced. This is not a five star hotel by any means and the location is definitely not worth the poor care and service. If staying in Jerusalem, stay somewhere else.

Date of stay: April 2017
Trip type: Travelled with family
2  Thank 782gmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this reviewResponded 15 July 2017

Dear 782gmi,
Thank you for your recent stay at the Mamilla Hotel, and for taking the time to write about your experience. Pleased know that we appreciate all the reviews we receive, and with a view to consistently accommodating the needs of all our guests, we have transmitted your suggestion on to the relevant person.
We hope to welcome you back soon to see for yourself the changes you mentioned,
Best Regards,

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Reviewed 21 April 2017

We were travelling as a family and had 3 rooms for 4 nights.

The hotel itself is beautiful, spacious, modern and trendy. We stayed in the most basic rooms, the studios, and even those were great, functional, with sufficient storage space and comfortable beds. We love the transparent glass between the room and the bathroom, it gives light and a sense of space. The bathrooms were very modern and with a beautiful bathtub.

The location itself cannot be beaten, next to the Mamilla Mall and just steps away from the old town, with easy access to the tram. Thanks to this we could explore both old and new city on foot, take the tram to the holocaust museum and also go on foot to catch the bus to Bethlehem. Perfect.

Things go downhill when it comes to service, unfortunately. Personnel seemed unprofessional or untrained (with the exception of the Rooftop restaurant where it was excellent). Every small thing we asked for did not work: a light in the room to be repaired, we had to call 4 times; a restaurant reservation, we arrived and was not booked; advice on how to move around the city or go Bethelehem, outdated (better check tripadvisor); no info on sites opening times or even if they were open at all!

We used the parking for 2 days… instructions are far from clear in English, plus when you check-in you have no card to get in and they would not let you in… so we had to wait for another guest to let us in (thanks god we look trustworthy enough). To get out, they have a system where the machine read the plates to open the gate… of course they forgot to register us… it took us 3 attempts and 45 minutes for them to understand the issue. Not what you expect on vacation and from 5* hotel.

We also organized our transfer to Tel Aviv with them, weeks in advance and pre-paid, driver did not show up…. They had to start calling but they did not seem too apologetic (I thank the Argentinian guy at the front door –whose name I forgot- for being the only one who cared and managed to sort it out). So, if you are expecting Mamilla to organize transfer to the airport… maybe do it through a third party or you risk missing the plane.

Finally, breakfast itself was very good in terms of quality and choice. However…. Bad service. Impossible to get anything without asking several times and getting a grin with it.

They also have a strange deposit policy, for us they blocked 2’000 USD for the 3 rooms as deposit for the 4 nights (which were already prepaid in B&B). I do not personally have an issue with that, but many people prefer to travel with card with relatively low limit in case they get stolen… so it may become a problem. I insisted on the reason so that I could report it on here and I was told that the policy was to block 200 USD per room per night and that they were blocking a bit less for us… Mmmmm…. It seems exaggerated for a city hotel unless you are planning to destroy the room.

On the other hand, housekeeping was excellent (and they were friendly enough and knew how to smile when you crossed them).

All in all, I would still recommend this hotel because of the rooms, location and housekeeping (hence the rating of 4). But we were all disappointed with the rest of the service to the point where I wonder if the people working for the hotel know that the guests are clients and that clients expect service and in a kind way and with a smile.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank sebaysole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this reviewResponded 14 July 2017

Dear sebaysole,
Thank you for taking the time to write about your stay at Mamilla hotel. We appreciate your feedback because it helps us in improving our product.
We apologize that you experienced inconsistent service from our staff. We will make sure to share your comments with our team.

We look forward to welcoming you back in the future and aim to prove your comments have made a difference,

Best regards,

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