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All reviews shang palace horizon club capital bar sapphire lounge high tea lobby lounge special thanks port city sri lanka beautiful hotel chinese restaurant lunch buffet his team keep up the good work crab ocean view front office
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Reviewed 3 weeks ago via mobile

They have got everything right here and I’m guessing that the Hilton is very nervous despite starting its refurbishment.

I’m currently staying on Level 31 in an ocean view king. The room is fantastic as is the breakfast selection in Table One. The Horizons lounge offers free drinks and canapés for two hours from 17:30 each day.

The one thing that sets this hotel apart from other five star hotels around the world ... the staff. Somebody has put a lot of effort into training them to work as a team and make every guest feel special.

Guess where I’ll be staying when I’m next in Colombo!

Date of stay: November 2018
Trip type: Travelled solo
1  Thank wolst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded 3 weeks ago

Dear wolst

Great to hear you are enjoying your stay and the hospitality provided by our team. We greatly appreciate the feedback

regards

Timothy Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Very good high tea and chinese dim sum nice place to visit afternoon watching sunset
Good service with selection of SriLankan and European varieties Tea Served is of high quiality
Blended Daigileene and Sri Lankan tea

Date of stay: November 2018
Trip type: Travelled with family
Thank SARATH O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded 3 weeks ago

Dear saraobey

Great to hear you enjoyed our High Tea, will share your feedback with the team

many thanks

Timothy Wright

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Reviewed 3 weeks ago via mobile

My wife and i had a great time at table one restaurant for celebrating my birthday. Foods are delicious and had good hospitality from staff. Special thanks for Dinuka, Rajitha and Kushan who gave us excellent and remarkable service and the birthday song. Hope to plan my wedding anniversary here.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Ruchira P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded 3 weeks ago

Dear Ruchira P

Thanks for recognising our Team at Table One for their service, we look forward to looking after your anniversary celebration

regards

Timothy Wright

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Reviewed 3 weeks ago

We were very impressed with service provided by the Shangri La. All the staff were extremely helpful and friendly, especially Dinesha who really went out of her way to make our stay comfortable.
The Breakfast buffet had many choices with western options as well as asian. Our room was very comfortable we were upgraded to a ocean view the beds and pillows very comfortable. Apart from all these they has some beautiful restaurants with good food and drinks. Highlights for me was the shisha lounge, one of the best we have tried. All in all everything you would expect in a five star hotel.
Thank You Shangri-la for great stay.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank YashodhaK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded 3 weeks ago

Dear YashodhaK2

We are delighted you enjoyed the hospitality from Dinesha and the rest of the team. Good to hear you liked our Sisha at Kaema Sutra. Thanks for the feedback

regards

Timothy Wright

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Reviewed 3 weeks ago via mobile

After a long while I am rating a property 5. Its spacious in design. All points of service are laid in a thought out manner. Rooms are spacious too. Access controlled lifts. Impeccable service. Good breakfast spread. WiFi and all. With pools, gym, spa etc. Moreover the hotel faces the sea across an unpolluted and non-contaminated beach. Blue waters of the Indian ocean lap the water's edge. Great views from a 32 storeyed structure. Though I doubt you could get to the water as some reclamation level activity is on. But great for walks and jogs.
Lunch and dinner were part of the package so can't comment on that. It's slightly pricey. However serves 3 times the amenities compared to a hotel in any part of the world at the same cost. You might miss ease of access to public transport. If the price is ok and you can manage a fair amount of transportation somehow then this would be place.

Date of stay: November 2018
Trip type: Travelled on business
1  Thank MSAhmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy W, General Manager at Shangri-La Hotel, Colombo, responded to this reviewResponded 3 weeks ago

Dear MSAhmed

Thank you for your 5 star rating and for your wonderful review. We are pleased you enjoyed our services and facilities

regards

Timothy Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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