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“Kien”
Review of Swan Cruises

Swan Cruises
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our business direction are all our staff on boat will do all the best available to bring to the guests having a great time from beginning to conclusion, that’s also our business philosophy as deeply insight character of Swan which is god have been given.
Useful Information: Bathroom facilities, Activities for older children
Reviewed 3 weeks ago via mobile

Great value for money, friendly english speaking crew, the boat was sailing less crowded routes. Our cabin had some insects inside (but I guess it cannot be avoided in Vietnam), nevertheless we have spent a great time.

Thank Artem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Giám đốc quan hệ khách hàng at Swan Cruises, responded to this reviewResponded 3 weeks ago

Dear customer
Thank you so much for sharing your positive
impressions on Swan Cruises Team
There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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136 - 140 of 2,764 reviews

Reviewed 3 weeks ago via mobile

Our tour guide Jenny is energetic and show us lots of things that's fun.
The mountains and the sea are very pretty. Kayaking in the sea is interesting and enjoyable. The ship is comfortable. This trip is gonna be memorable with my whole life.
謝謝Swan cruise給我這次如此快樂的旅行經驗,下龍灣的風景在船上真的很美而且一覽無遺,swan輪船公司的員工都很和善,行程也很充實,我給五顆星。

Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Giám đốc quan hệ khách hàng at Swan Cruises, responded to this reviewResponded 3 weeks ago

Dear customer
Thank you so much for sharing your positive
impressions on Swan Cruises Team
There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were a group of 7 doing a 2 day 1 night trip with Swan Cruise's Jenny and it was fantastic from beginning to end. The scenery was beautiful and Jenny was a fun, knowledgeable and friendly guide. Couldn't have asked for more!

Thank Herman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Giám đốc quan hệ khách hàng at Swan Cruises, responded to this reviewResponded 3 weeks ago

Dear customer
Thank you so much for sharing your positive
impressions on Swan Cruises Team
There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We really enjoyed the whole Swan Cruises 1-day experience. Several members of my family get really motion sick on boats, so we looked for a one-day Halong Bay cruise that could be booked as a private cruise, and Swan Cruises fit the bill. Nhung was wonderful in the booking process after we had a bad experience with another middleman company who tried to sell this product to us at a substantial markup, and very responsive to all of our questions. We were picked up on the day of the cruise right on time by Kien, and taken in a super comfortable conversion van to the pier. We boarded our boat, which was very nice and big, with two levels (a restaurant/indoor area on the first floor, a sundeck on the second), and took off for Bai Tu Long Bay. The sailing itinerary sets this one-day cruise apart from the others - we barely saw any other tourist boats over the entire course of the day, and the bay felt quite pristine. We were fed continuously on the boat, and the food was quite delicious and well-prepared. It was an action-packed 6-hour cruise, with the visit to a fishing village, where we rode around in smaller rowboats and were able to see the karsts and villages much more closely than in the big boat, and to a really cool cave. Both of these are standard stops on longer Halong itineraries, but the timing of the Swan cruise was set up so that we came at different times than the other big ships on multi-day cruises. We were sad to get back to the pier and leave the boat. It was one of our favorite excursions (of many!) in Vietnam. Kien was our host, and while Halong Bay doesn't really require a guide per se, he added a lot to the day. Overall, an A+ experience for a day cruise.

Thank atrevida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Giám đốc quan hệ khách hàng at Swan Cruises, responded to this reviewResponded 3 weeks ago

Dear customer
Thank you so much for sharing your positive
impressions on Swan Cruises Team
There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

Excellent service by all especially the tour guide Hang who did an amazing job keeping every one happy and engaged.
We did the 2day 1 night cruise that was full of activities and plentiful good food.

1  Thank Matina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Giám đốc quan hệ khách hàng at Swan Cruises, responded to this reviewResponded 3 weeks ago

Dear customer
Thank you so much for sharing your positive
impressions on Swan Cruises Team
There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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