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All reviews sunset bar main building west lake saigon restaurant the club lounge lake view old quarter beautiful hotel taxi ride breakfast buffet star hotel upgraded to a suite pho halong bay ihg gym concierge
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Reviewed 4 January 2018 via mobile

We had originally scheduled to be n JW Marriott but as it turned out they weren't notified by hotels.com and took some good 20 minutes to ascertain what to do with folks who had landed at their hotel apparently w/o reservation. That gave us time to look at other hotels availability added by the fact that the staff themselves told us how location wise jw is screwed up if we want to be around the city. We booked last minute at West lake and in thirty minutes when we arrived there all was in order, cot for our daughter, set room and warm temperature .. full marks to them. Also 10/10 for helping us figure out what to do and how, the concierge was especially great as they ensured we are being looked after while going and coming around. Rooms were great and wonderful view of the lake ...take the one on second floor in one of the lake clusters. wonderful to see people fishing and generally going around the temple and pagoda rituals. Also if you are trekking kinds then you can walk down for 40 minutes to the city ambling around the West lake and taking in the beautiful site. Great hotel and super staff.

Date of stay: January 2018
Trip type: Travelled with family
Thank soumitran181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 8 January 2018

Dear Soumitra N,
Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized service also. I am very happy that you have memorable experience with us
We are looking forward to welcoming you back soon.
Kind regards,
Trang Nguyen
PA to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

the hotel is amazing!! if i ever travel back to vietnam i will definetely stay at this hotel. i call it floating hotel, since it is over the lake. the rooms are big and comfy, the showers have bath and regular shower. big closet and a balcony with a coffee table and chairs. if your room is far they take you on golf cart. the breakfast there is beyond good, you have a lot of food to choose from including vietnamese bar, juice and smoothie bar, omelette bar, bakery etc..

Date of stay: January 2018
Trip type: Travelled with family
Thank 159karlar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 8 January 2018

Dear Karla R,
Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service.
I am looking forward to welcoming you back in the near future.
Kind regards,
Trang Nguyen
PA to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

The hotel is an excellent relaxing on the lake Property. Staff are very friendly and the duty manager on check, Mr. Manhi, was exceptionally helpful. The breakfast has a good team of staff. A few extra vegetarian dishes would be helpful

Date of stay: January 2018
Trip type: Travelled with family
Thank yunoos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2017

I have stayed at this hotel quite a few time. I recommend taking a club room. Excellent service and great food. The hotel is located actually on the lake. It is in a nice quiet location in a very busy city. I love the sunset bar in an evening (as the name suggests!

Room tip: Go for a Club room.
Date of stay: June 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Clive E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 2 January 2018

Dear Clive E,
Thank you for sharing your stay experience.
I am very happy that you enjoyed your stay at InterContinental Hanoi Westlake. With unique location, our hotel provides guests with panoramic view of the West Lake as well as peaceful environment. Our Club InterContinental is always highly recommended to our guest where you can enjoy your breakfast, afternoon tea, and evening cocktails at our exclusive Club InterContinental Lounge and many other benefits.
We are looking forward to your next visit.
Kind regards,
Trang Nguyen
PA to General Manager

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Reviewed 29 December 2017 via mobile

We found this hotel beautifully situated on the lake with large and comfortable rooms and spotless clean bathrooms.
We have travelled quite a bit but haven’t found this level of warmth and hospitality as was shown here. Imagine just because our room door got stuck on the first day the hotel manager sent us a written apology and a tray of chocolates. We were really touched.
All the restaurants served the most amazing cuisine and the breakfast layout everyday was more than good. The staff from the front desk to the restaurants and rooms is exceptionally courteous and warm. To the extent when my daughter asked for carrot juice it was taken out there and then and served.
So I think intercontinental is a must if you are coming to Hanoi!

Date of stay: December 2017
Trip type: Travelled with family
Thank AnjanaB_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 2 January 2018

Dear Anjana B,
Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us.
I hope to welcome you back to InterContinental Hanoi Westlake soon!
Kind regards,
Trang Nguyen
PA to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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