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All reviews old quarter fried rice budget hotel hotel is located night market halong bay cruise rooms are clean cua tours sapa cons usd
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6 - 11 of 454 reviews
Reviewed 9 May 2018 via mobile

The location is great as it is 5 mins walk to night market and 36 old quarter. The rooms are narrow as most of the hotel in that area. The problem is we got broken shower, the TV that does not work and some bugs in the room. We moved to another hotel the next day.

Stayed: May 2018, travelled with family
Thank Phu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We were shoved up into room 802, desperate for any room at all given that our overnight Ha Long Bay cruise had been cancelled. This is NOT the place to stay in Hanoi. Our room had stains and marks on just about every surface, a rusted fridge and hairs and dirt EVERYWHERE. (Except the bathroom, which was ok.) Except the bathroom, which was ok. And to be fair, the other room, 403, which my girlfriend’s uncle was going to stay in, was about right for £20-ish but not ours. We left after booking another hotel but were asked to pay for both as we had checked in and had spent nearly an hour trying to book elsewhere. Apparently, otherwise the receptionist would have to cover it herself. Not sure whether it was a lie or not but compromised after speaking to the manager and paid for the ok room, not the foul one we were put in on the top floor. Fully expect them to rent them both out tonight. Please do not book to stay here, it’s a dreadful hotel, even at the relatively low prices they’re charging: rooms should at least be cleaned!

Stayed: April 2018, travelled as a couple
Thank TheOExpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Did not stay overnight at this hotel but stored our bags and changed before and after train trip. Good breakfast and convenient for quick change and shower. Hope the rooms for overnight are much better and larger but ours was good for the purpose. On return from the train the night staff are fast asleep in the lobby and took some waking up.

Stayed: March 2018
Thank Ali1742014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

I have stayed at Cua Dong Icon 36 on multiple occasions and the price is always the lowest for the Old Quarter area. The rooms are a reasonable size but quite dated and temperamental...lights out...safe not working...TV remote batteries flat...hot water good for 5 minutes. Lobby can have a sewage aroma at times. Breakfast is actually okay for the price and quite popular as was evidenced by the portly looking rodent nonchalantly strolling past the food service area. Staff are friendly and helpful and for the price (USD mid-twenties) it is almost right.

Room Tip: High floor at the rear is gold Jerry, gold.
  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ausericanesian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2018

We were disappointed to return to this budget hotel on the quieter Western edge of Old Town and find that it’s no longer as warmly welcoming as on three previous visits.

Competition is fierce in Hanoi’s US$30 per night market segment; sometimes it seems like hundreds of nearly identical places are engaged in a race to the bottom. Anyway, there are now several Icon 36s – three in Hanoi, one in Saigon, and one in Sapa. Seasoned staff from the original branch on Cua Dong have been reassigned to the new places, and the formerly prompt attention to details like burnt out light bulbs, loudly malfunctioning air cons, or an erratic hot water supply is missing.

The new Icon 36 business model puts more emphasis on hosting small tour groups than on welcoming individual travelers. Interaction between guests and many of the staff has become unnecessarily surly.

Breakfast is included in the Icon 36 room charge and used to be way above average. Now, however, It seems that kitchen staff are under orders to feed more with less.

Taking all this into consideration, we have dropped our overall rating from 4+ to 3.

(A final note: Many of the least favorable reviews posted below mix up the Icon 36 on Cua Dong with its new sister, Icon 36 - Hang Bong.)

Room Tip: Unless you absolutely must have extra space for children, avoid the “VIP Room,” #701 and its totally random water supply.
  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank nworbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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