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All reviewsgia ngu restaurantold quarterhalong baysister hotelconnecting roomssmall balconyjunior suitehoan kiem lakehotel restaurantbalcony roomthe hustle and bustlemini baramazing staffthe hotel staffstreet foodexcellent hotelrose petals
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Reviewed 14 August 2018

This is the second times visiting to the Hotel. Hotel staff remember me and support my trip. When I need to send a parcel they send it instead of me because I didn't write an invoice in Vietnamese.

Location is perfect:
close to Hoan Kiem Lake
there are a lot of people in front of the road (safety)

Room Tip: close to Hoan Kiem Lake and Old City
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank kentah34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csm264, Manager at Essence Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear kenta h,

Thank you so much for sharing your second wonderful experience at our hotel on TripAdvisor community!

It is fantastic that we have had satisfied you again at Essence Palace Hotel. We are so delighted that you found our arrangements and assistance helpful for your stay. Our team really appreciate your kind compliments and support which always encourages us in order to keep up the good work.

We look forward to welcoming you back to Essence Palace Hotel for another memorable stay in Hanoi city for the third time.

Sincerely yours,

Steve Doan (Mr.)

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

The hotel is a quiet haven in the middle of the old quarter. We didn't need much assistance from the staff as all our trips had already been booked, but we found all the staff friendly and helpful. We were upgraded to balcony rooms which are a bit bigger than the city deluxe, the twin room was particularly roomy. There was a very good selection for breakfast, and you could order fresh eggs and French toast (included in the price) which was a nice touch. Our waitress was lovely, always asked about what we were doing that day. We would definitely return if we were in Hanoi again.

  • Stayed: July 2018, travelled with family
    • Location
    • Service
1  Thank Casbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
csm264, Manager at Essence Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Casbm,

Thank you so much for taking your time for writing the true experience at our hotel on TripAdvisor community!

It is so wonderful that you love our hotel's location right in middle of the Old Quarter and especially our beautiful balcony rooms, the great selection of breakfast at our Gia Ngu Restaurant downstairs. We are so delighted that you found our staffs so friendly and helpful and caring you everyday at breakfast time. Our team truly enjoyed your kind compliments and support which will be shared to the team as an encouragement in order to keep up the good work.

We look forward to welcoming you back to Essence Palace Hotel for another excellent stay in Hanoi city.

Sincerely yours,

Steve Doan (Mr.)

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

Last week we stayed in Essence Palace Hotel, it was outstanding! The personal service, staff, location, rooms (quiet and luxurious) are perfect. Our luggage was allowed to stay in the hotel while we did a trip to Halong Bay, super! Special thanks to Steve, you are the best! Don’t hesitate book this hotel, you wouldn’t regret! Kind regards, Family de Jong-de Leeuw

Stayed: August 2018, travelled with family
2  Thank julius d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2018

We were very happy with the staff and their hospitality. We were offered a nice room, clean bathroom. Delicious breakfast. Can only recommend. Good location as well in the Old Quarter, next to Hoan Kiem Lake.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank SimonC1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018

The Essence Palace was a great experience from start to finish. We arrived late - hot and tired, and the concierge was there to greet us with a lovely welcoming drink and fruit selection, and a simple map of the area, which came in very handy when we got lost (repeatedly) in the fascinating streets of Old Quarter. Our room was lovely (Superior with window) and the bed super comfortable. Breakfast in the downstairs restaurant was great, and the hotel was a wonderful base for us. The staff were lovely - super nice and helpful, really couldn't do enough. We broke up our stay to go on a Halong Bay cruise and returned to the hotel for our final night - while were were away, they stored our luggage and arranged our airport transfer. Essence Palace was a great experience, I will stay there again when I visit Hanoi.

Room Tip: Get a room with a balcony - there is some street noise, but worth it!
  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank GlobeTrotting791973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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