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Reviews (263)
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Reviewed 4 September 2017 via mobile

Tour guide provides good and excellent service, speaks fluent mandarin and english communicate well with the tourists and introduces well about vietnam history and culture. Driver has great driving skill.

Date of experience: August 2017
2  Thank Yan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsianwayTravel, Public Relations Manager at Asianway Travel, responded to this reviewResponded 8 September 2017

Dear Yan T,

Many thanks for your time spent to review the tour with Asianway Travel. It is fantastic to know that you enjoy with our service.

Nothing is more flattered than knowing the happy our travel customers felt after the tour. Thanks for choosing us.

Asianway Travel is looking forward to serving you in the near future.

Best regards,
Ly Ha

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Reviewed 24 August 2017

professional guides , very simpatic attitude , willing to help , a lot of information , very good organizayion of the tour , our family was very happy with our guides

Date of experience: August 2017
1  Thank eitan1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsianwayTravel, Public Relations Manager at Asianway Travel, responded to this reviewResponded 8 September 2017

Dear eitan1234,

We are glad because you and your family enjoy this trip. Especially we are thank you so much for your review.

Our team is passionate about what we do everyday. so anytime you want to come back here, don't hesitate to reach us.

We are looking forward to welcoming you soon again to our company.

Best regards,
Ly Ha

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Reviewed 20 August 2017 via mobile

Nice to visit with good advice from tour guide and good vietnamese food. Having kids with this trip is very convenient due to no rush and enough time for buying toys and souvenirs.

Date of experience: August 2017
1  Thank wannawat12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsianwayTravel, Public Relations Manager at Asianway Travel, responded to this reviewResponded 8 September 2017

Dear wannawat12,

Thank you for taking time to review on TripAdivisor. We are glad so much because you enjoy with our services. Proving excellent services is our strong point and your satisfaction has motivate our team a lot. Thanks for choosing Asianway Travel.

Asianway Travel is looking forward to serving you in the near future.

Best regards,
Ly Ha

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Reviewed 19 August 2017 via mobile

Good services and practical advising on information. Good manner of guide and good taste of food. Not too expensive if you compare with other tour as well.

Date of experience: August 2017
1  Thank Victor Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsianwayTravel, Public Relations Manager at Asianway Travel, responded to this reviewResponded 8 September 2017

Dear Victor Z,

Thank you so much for your lovely on our services. Your satisfaction is the best return for us.

Again, thank you for choosing us to help designing your trip.

Asianway Travel are looking forward to serving you in the near future.

Best regards,
Ly Ha

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Reviewed 19 August 2017 via mobile

On a tour of Hanoi and Halong Bay we spent most of our time either being forced to go shopping or eating at low quality restaurants. Bus seats were too small. Far too much time was spent sitting around and waiting. There are dar better ways to visit Vietnam than this.

Date of experience: August 2017
1  Thank jonfryer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsianwayTravel, Public Relations Manager at Asianway Travel, responded to this reviewResponded 8 September 2017

Hi Jon Fryer,

First of all, I would like to thank you for bringing this issue to our attention. Your feedback is extremely valuable to us as we strive to improve our service for customer satisfaction.

The itinerary was actually designed upon the request for a group tour (collective package) from our partner and we are very sorry that you had an unhappy experience with this itinerary.

If we could get to know your issues sooner through the contacts on emergency contact card we gave you, we have taken appropriate action to resolve the problems.
Whilst an apology will regrettably not alter the outcome of your experience, I do extend it with all sincerity.

We would be pleased if we can discuss what we could do to make it up for you.
Again, please accept our apology and I hope that this hasn’t put you off a return tour with us.

Best regards,
Helena – Customer Service Manager

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