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All reviews old quarter halong bay top floor great hotel within walking distance reception staff remembered our names gave us a map pho amazing customer service useful information rooftop restaurant a wonderful stay perfect service small hotel special thanks super friendly staff
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Reviewed 4 weeks ago via mobile

The hotel offers a great place to be in the old quarter. The staff is marvelous. They did everything for us including recommendations taxis , restaurants, laundry. We highly recommend this hotel
Kelsey and Joe USA

Stayed: October 2018, travelled as a couple
Thank kelsey695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My three days spent here could not have been more pleasant from the first welcome by Danny, the manager, when I arrived to the many kind attentions made by Jenny, the head of hospitality. Both speak excellent English. Both were helpful in meeting my every question and request. My room was spacious and clean. I was catered to by every member of the staff. I felt completely safe. While there many, many small hotels In the old section of Hanoi, you cannot find a better one than this. Kudos all around.

Stayed: October 2018, travelled solo
Thank Jet770604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Seren boutique hotel is a great place including clean rooms, delicious breakfast, polite staff and convenient location! They offer various foods for breakfast buffet, and chef cook rice noodles and omelette egg for everyone! Thanks for your professional services!

Stayed: October 2018, travelled with friends
1  Thank Freedom824394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were recommended by friends and were not diappointed. Located in old quarter, short walk to major sights. Comfortable room, and lovely breakfast in restaurant on 8 floor with views over rooftops.
What set this hotel apart was exceptional service of staff such as Jenny with assistance with tour bookings. We had booked train to Sapa and the manager was super helpful - arranged transfer to station and sent Lic following on motor bike to make sure we got on the right train.
He also arranged shower and foot massage after day of sightseeing before catching train.

Stayed: October 2018, travelled with family
Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Visited this hotel and found it extremely professional. Staff are very helpful and help to enrich your stay with good tips and service. Try their own restaurant cuisine, very relaxed atmosphere and excellent Vietnamese food! Superb!

Stayed: October 2018, travelled with friends
Thank maxx1262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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