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1 - 6 of 62 reviews
Reviewed 5 May 2018 via mobile

We were very disappointed to find ourselves isolated across a busy road from the main resort despite having had all the money owed for our two night stay deducted from my account a week before we arrived and our booking having been made several months prior to our visit. To access breakfast we had to head back across this road. After complaining the next morning they transferred us back to the main resort. In both rooms, the toilet leaked. This is despite renovations having been undertaken in the second room. The shower in the first room had to be held. Nothing to attach it to the wall. There was nothing to hang your clothes up so you risked everything getting wet. Neither room had air conditioning. The TV in the first room was very grainy. Poor reception. Don’t eat dinner at the restaurant. Not very tasty. Go just up the road to the H Flower restaurant. Delighted to have you come and eat there. Brilliant service and very tasty. Reception can be a tricky place to find. We thought we had been dropped off at the correct spot but suddenly realised we hadn’t. Took us a while to find it and then had to lug our bags to it. On a positive note, the gardens offer a pleasant place to take a stroll, although a little more maintenance wouldn’t go astray.

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank Jenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

Cadasa has an amazing group of colonial buildings set in a beautiful gardens. Sadly they don't know how to maintain these old villas. They are badly equipped - the shower pointed at the ceiling and couldn't be adjusted. They are not very clean but dusty. The windows don't close properly and the period shutters are damaged and bang all night long. The staff however are brilliant, try really hard and nothing is too much trouble for them. I felt sorry for them shouldering complaints that stem from poor management at the top.

Room tip: Hard to say, they all seemed to have problems
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank ACSHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2017 via mobile

We were traveling through Vietnam with our nephew and wanted to spend time in the mountains away from the heat. We spent 6 nights at the Cadasa. The friendly staff was always smiling and very helpful. We never felt uncomfortable as a gay couple staying here.
The villas are located just a quick taxi ride outside of the center of town - which is great. I find the town center to be too congested and noisy. It's less than $2 for a taxi to town center and a quick walk to nearby restaurants and coffee shops like Leo's kitchen. Our rooms were across the street from the reception. I'm glad that they have restored these villas but they still need some work and maintenance. The grounds in front of the reception and breakfast area are beautiful and well maintained. Breakfast is included the room rate. On the weekends they serve a huge breakfast buffet and it tends to get very crowded. The breakfast was good.
Overall it was a nice stay.

Date of stay: June 2017
Trip type: Travelled with family
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

We got robbed at night & noticed in the morning, then we promptly informed the hotel owner, but she didnt support and even blamed us, we couldnt stand for it and posted on the facebook and rated them terribly, then her son found our Facebook & commented saying its our fault. From the beginning when the issue happened, they just kept challenging and blaming us without saying a sorry or providing any solution.
This kind of service is not worthy the cost to be paid. I highly recommend tourists not to stay here.

Date of stay: December 2016
Trip type: Travelled on business
6  Thank Buu Lam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cadasa_Resort, Giám đốc quan hệ khách hàng at Dalat Cadasa Resort, responded to this reviewResponded 2 January 2017

Dear Buu Lam,

Thank you for your feedback. We are really sorry about an unexpected incident during your stay with us. We are also sorry if in the first process of the investigation you had the impression that you or your friend (who did not register as guest in your last night stay) were involved in the problem.

You informed us in the morning that you lost your belongings in your last night stay, not robbed. Your case is being carefully investigated by a security guard company which we contracted for managing the resort’s security and the local police department. Therefore, we do not have the authority or ability to suspect anybody or conclude anything about the issue. When we get the official conclusion from the local police department, we will inform you the result and the solution for your issue based on the result and the mutual agreement of both side. We also gave you our commitment letter to ensure that we totally support the local police department work and will follow up this case.

Any comments or feedback without the name of Dalat Cadasa Resort, and any comments or feedback not in our website, fan page or our partner’s website (e.g Tripadvisor, Agoda…) are not official and thus are not related to us.

Again, we are sorry about this problem. Surveillance cameras are installed in the living rooms as an additional security measures to help our contract security guards manage the villa better. We hope you keep calm and wait for the result rather than asking your friends and relatives who did not even stay at our resort to bombard us with tons of bad reviews on many social websites.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

We stayed here for 7 days. On the last day, someone stole our laptops & wallet during the night. We asked the hotel owner for help but they dont support, just find way to blame on us. Never come back!

Date of stay: December 2016
Trip type: Travelled on business
6  Thank Mai N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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