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hihosilv
Netanya

Home from Home - annual revisit

5.0 of 5 bubblesReviewed 9 Feb 2024
Yes it is the time of year for our annual extended visit to our favourite Royal Wing Suites and Spa Hotel in Pattaya, Thailand. For those who have never come across this hotel, you are missing out "big time".
From the moment you step into the opulent lobby, "royal" is the correct word to describe what is in store. The long serving staff are exceptional in the hotel, from the front desk, the restaurants, the pool butlers, the spa therapists, and the housekeeping. Nothing is too much trouble and everything is done willingly and with big smiles. Your satisfaction is their aim. There are too many names to mention individually, but obviously their direction under Thibault Sellier the resident manager shows in their attentiveness, and friendliness.
The hotel's name gives it away in that there are no rooms and only suites for the guests. Seperate bedroom and salon wth balconies off each, and a very large bathroom which includes a round jacuzzi bath, seperate shower and toilet as well as of course a basin and seperate dressing table area.
The hotel is part of a 4 hotel complex, but the facilities here are reserved exclusively for "Wing" guests. Everyone has their reserved sun bed and umbrella for the duration of their stay so no having to rush out to put towels down in the morning around the fantastic size freeform swimming pool.
Each hotel in the complex has a variety of good restaurant venues ( Indian, Thai, Chinese, Japanese, Fusion, etc.) to which guests have access, and the breakfast menu in the "Wing" is extensive.
Sitting around the pool area with luxuriant foliage and the sea to view, makes for a serene restful vacation.
Believe us, come and try it soon.

Anne and David Silverman
Date of stay: January 2024
Room Tip: All suites have pool and sea view.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this review
Responded 5 Mar 2024
Dear Khun Anne & Khun David,

Thank you so much for your heartfelt review and for choosing to stay with us at Royal Wing Suites and Spa for your annual visit to Thailand. It's always a pleasure to welcome you back home.

We are thrilled to hear that you consider our hotel your "home away from home" and that you enjoy the personalized service from our dedicated team from the moment you step into our lobby.

Your kind words about our long-serving staff mean a lot to us, and we are delighted that they have made your stay exceptional.
We are also glad that you appreciate the exclusive facilities reserved for the Royal Wing guests, including the spacious suites, reserved sunbeds, and the variety of dining options within the complex.

Your satisfaction is our top priority, and we are grateful for your recognition of our efforts.
We can't wait to welcome you back for another serene and restful vacation.

Thank you for recommending us, and we look forward to creating more wonderful memories with you in the future.

With my best regards,

Thibault Sellier
Hotels Manager
Royal Cliff Hotels Group
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 626 reviews
Reviewed 5 January 2024

The ultimate in luxury but made to feel part of the family. We returned to the Royal Wing in October 2023 where we have stayed on many occasions before and actually got married on their beach there in 1993. We returned for our 30th Anniversary this year. Guests are always treated like not only royalty but part of the family. No airs and graces. The staff and their caring attitude make the Royal Wing as well as the luxurious surroundings, restaurants, bars, facilities, etc. Whether your in the Royal Wing or the Royal Cliffs other hotels on site you are going to have the best holiday ever with their friendly staff and the pure luxury of the resort and their facilities. We cant wait to return again soon and thankyou all for making us feel so welcome yet again x

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank KAREN P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 18 January 2024

Dear Valued Guest,

Thank you for sharing your wonderful experience at the Royal Wing Suites & Spa.
We're thrilled to hear that our staff's caring attitude and luxurious amenities made your 30th Anniversary celebration special.
It is a great reward for us that you had such a great luxury experience with us.

We look forward to welcoming you back soon for another unforgettable stay.
Thank you for your kind words!

With my best regards,

Thibault Sellier
Hotels Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023 via mobile

Excellent location. Nice small beach. Many beautiful swimming pools. Nice restaurants. We had Thai and Italian food in panorama restaurant and Indian food at maharani restaurant. The food was superb. Staff is outstanding they go out of their way to make your stay very pleasant. I would definitely recommend this place to anyone, especially if they enjoy Indian food, Thai food, or Italian food.

Room tip: Town is about 10 minutes drive approximately four dollars each way
Date of stay: November 2023
Trip type: Travelled with family
Thank Sherpa36375145392
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 8 December 2023

Dear Valued Guest,

Thank you for sharing this praising review on TripAdvisor!
We're delighted to hear that you enjoyed our excellent location, small beach, beautiful swimming pools, and diverse culinary offerings.
It's fantastic that our staff's outstanding service contributed to making your stay pleasant.

We appreciate your recommendation and look forward to welcoming you back for another enjoyable experience.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2023

I absolutely enjoyed to stay in royal wing suites & spa.
When i stepped in the hotel first time , a good scent and quietness made me relax. Staffs were very friendly and kind. The hotel was beautiful and clean. Everything was so perfect to me. If you need a vacation to relax, I definitely recommend this hotel!!!! Thank you team Royal !!!

Date of stay: October 2023
Trip type: Travelled solo
Thank Soo K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2023

Loved this hotel great location check in/out was easy the rooms were spacious and comfortable - the staff were so nice to us - hopefully we’ll be back to Thailand next year and will definitely come back here

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank taylor1917
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 21 October 2023

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience at the Royal Wing Suites & Spa on TripAdvisor.
We're thrilled to hear that you loved your stay with us.

It's fantastic to know that you found our hotel to be in a great location and that the check-in and check-out processes were easy.
We're delighted that you enjoyed our spacious and comfortable rooms. Providing a warm and comfortable environment is one of our top priorities.

The fact that our staff were so nice to you is heartwarming, and we look forward to the possibility of welcoming you back to Thailand next year and having you stay with us again.
Your kind words are truly appreciated.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2023

The staff was amazing! They were so friendly and accommodating. This is the first hotel I’ve stayed in where we got to choose our pillow preference! The grounds and pools were gorgeous! I would definitely come again!

Date of stay: September 2023
Trip type: Travelled on business
Thank Tonya S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 7 October 2023

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience at the Royal Wing Suites & Spa on TripAdvisor.
We're thrilled to hear that you had such a positive stay with us.

It's fantastic to know that you found our staff to be amazing, friendly, and accommodating.
We believe that personalized touches like choosing your pillow preference can make a big difference in our guests' comfort, and we're delighted you appreciated it.

We're also pleased that you enjoyed our beautiful surroundings and pools.
Your kind words and the fact that you'd choose to return mean a lot to us.

We look forward to welcoming you back for another great stay in the future!

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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