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Marcus P

5 stars in almost all categories

5.0 of 5 bubblesReviewed 19 Jun 2023via mobile
Amazing staff
Amazing rooms
Always feel relaxed and hate to leave.

The staff at that hotel make your stay the most enjoyable experience you can imagine.

I keep missing this place and planning to go back again soon.
Date of stay: December 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this review
Responded 26 Jun 2023
Dear Valued Guest,

Thank you for your incredible review on TripAdvisor following your stay at the Royal Wing Suites & Spa!
We're thrilled to hear that you had such a fantastic experience during your stay.

It's delightful to know that our staff played a significant role in making your stay enjoyable.
We take great pride in providing exceptional service, and it's rewarding to hear that they exceeded your expectations.
We'll make sure to pass along your kind words to our team members who contributed to making your stay memorable.

We're also pleased to hear that you found our rooms amazing and that you always felt relaxed during your time with us.
Creating a comfortable and inviting atmosphere is one of our top priorities.

We will be here, ready to provide you with another exceptional experience and exceed your expectations.
Thank you once again for your kind words and for choosing our hotel.

We look forward to the pleasure of serving you again in the near future.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (627)
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18 - 23 of 627 reviews
Reviewed 15 March 2023

It was a delight to return to RWS after the rigours of the pandemic. Our stay was a balm to our soul and well-being. In all our travels, we have never experienced anywhere else the RWS level of hospitality, professional service, and respectful attentiveness. Cashii and the Reception team always make us feel like we are valued guests. Messrs K Sakorn and K Peter give supreme service in the Terrace dining area. We look forward to their friendly hospitality every morning, and we esteem how well they train the Graduates in their team. As always, K Tassanee and K Nathakarn set the highest example of gentle and professional Pool service. The housekeeping staff are committed to the RWS standard of cleanliness.nd we noticed how the Manager, T Sellier, continues to be a leader of the RWS team whom we respect: when there is work to be done, he helps his team to set up a venue or to serve customers. He sets the example of putting the guests first and of working together to ensure that RWS truly provides an experience of ultimate luxury. A final word: the Pool is the cleanest and one that never feels crowded.

Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank vicvladb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 22 March 2023

Dear Valued Guest,

Thank you for taking the time to share your recent experience at the Royal Cliff Beach Hotel.

We are thrilled to hear that you enjoyed your stay with us and that you found our location, pool, and view amazing. We are also glad to hear that our hotel facilities were very tidy and clean and that the food was up to your liking.

We are delighted to receive such positive feedback about our staff at the Front Desk. We take great pride in providing our guests with helpful and polite service, and we are pleased to hear that our team went above and beyond.

Thank you for choosing to stay with us, and we hope to welcome you back in the near future.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2023 via mobile

From the moment you walk in the door you are treated like visiting royalty. The suites are beautiful and extremely spacious with everything you could possibly want. Breakfast in the morning was an absolute pleasure nothing was too much trouble. Once you had chosen your sun lounger it was reserved all day. Just the little touches of water fruit and cold flannels made relaxing by the stunning pool even more enjoyable. I would not hesitate to stay again on our next trip to Thailand. Thank you Royal Wing for looking after us. Oh and dinner in the adjoining hotel by the water was delicious x

Room tip: Use the spa it’s fabulous
Date of stay: March 2023
Trip type: Travelled as a couple
2  Thank 809DianeM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 17 March 2023

Dear Valued Guest,

Thank you for taking the time to write a review and share your experience at the Royal Wing Suites & Spa.
We are thrilled to hear that you had a wonderful stay at our hotel and that you received great hospitality from the moment you arrived.

Also, we are delighted to hear that you enjoyed your beautiful and spacious suite and all our amenities. It is also great to hear that you enjoyed our breakfast.

We are happy that you were able to relax by our stunning pool and that all the little attention made your experience even more enjoyable.

Thank you for choosing to stay with us.

We are glad to hear that you would not hesitate to stay with us again on your next trip to Thailand.
We will be sure to pass along your compliments to our staff, who work hard to ensure that all our guests feel special.
We hope to have the opportunity to welcome you back to our hotel very soon.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2023 via mobile



I hope my review for this beautiful property doesn't seem outdated as I couldn't write one sooner. Firstly special thanks to Mr. Thibault Sellier Hotels Group Manager.

My very very special thanks to Natrada P.( Front Office Manager ) for being on her toes and online too ,throughout my stay to make sure that I was Comfortable and Well taken care of at this exquisite property. Gam as she is addressed personally was my reason to keep my faith to return back to this property, apologies for delayed review for your extraordinary service to me and this hotel brand.

Ratchanee J. ( Chief Receptionist), Sitthikorn J.(Asst.Front Office Manager) , Mathusorn (Chief Receptionist) were the awesome Rocking Tribe of this beautiful hotel.

Paweena S. ( Exec. Housekeeper) was my favourite for her personalized service and attention in my Suite and also helped me with Laundry too , Chocolate Refills were deeply relished .

Would love to thank Tassanee ( Pool Restraunt Manager) for my breakfast requests, she was always prompt and immaculate in her service , Hosan Raj Giri the Indian Chef at Maharani Restraunt deserves Special Mention .

My personalized Name plate at the pool, will always be remembered fondly ,

Look forward to meeting you all soon
🙏🏻🙏🏻🙏🏻

Date of stay: March 2023
Trip type: Travelled solo
1  Thank SAGAR2766
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2023 via mobile

Lovey hotel and staff best hotel and service in the area.
The management team make you feel at home as do the other staff. Services is 100%
Food is of good quality but the European dish don't quite deliver. That really is the only down side
We will be back.

Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank 425leef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 4 February 2023

Dear Valued Guest,

Thank you for sharing your feedback following your stay at the Royal Wing Suites & Spa,

We are delighted to read that you had a great experience with us,
We wish to offer warm hospitality and make our guests feel at home.

Concerning your feedback on Western food, we have shared your comment with our Chef.
Would you have further details to give us on the issues you encountered?
We are always working on improvement in order to offer the best travel experience to our esteemed guests.

We hope to welcome you again very soon,
It is a pleasure having you as our guests.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2023

For yet another year we have been staying at this "suite" hotel for the last couple of weeks and are now half way through our annual stay. Why do we keep returning every year ? Because this hotel is indeed a "home from home". The hotel is fantastic and exactly what it says it is in any adverts. The staff and management under Thibault Sellier, are great and each year the same people still continue to work here which must say much for what the hotel stands for - luxury and individual attention.
Nothing is too much, whatever is requested and always with a wonderful smile. Whether wanting to eat within the complex of the 4 hotels of the Royal Cliff Beach Resort or go outside, help is always at hand to make bookings. The staff work exceedingly hard to satisfy every whim, but especial mention this year must go to Netrada Sunshine who although classified as the front office manager is always there in times of need or attention. The pool and dining room staff are also so amazingly overseen by Tessanee who is everywhere, seemingly at the same time. Never a sad face whether it be in the restaurants, around the pools, in the reception area or even the spa. What a pleasure to return each year to the smiling faces.

The available facilities are second to none, whether it be the free WIFI, the daily fruit, flowers, chocolates, soft drinks and water in the suites, to the cold towels, iced water and fruit that are brought round throughout the day at the pool. Personal attention is very much the "name of the game" and in all the many years that we have now been coming here, we have never been disappointed.

Anne and David
Israel

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Y37FVdavids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal Cliff Hotels Group , Other at Royal Wing Suites & Spa Pattaya, responded to this reviewResponded 4 February 2023

Dear Valued Guests,

Thank you for posting this praising review on TripAdvisor to share your experience at the Royal Wing Suites & Spa!

It is again this year, a great pleasure to welcome you back to your home away from home. All our team members always thrive to please our guests’ every need and offer a tailor-made service.
We are delighted to read that Khun Natrada, Khun Tassanee, and all the staff plays a role in making this visit again memorable.

We are glad you could both relax, and disconnect here with us.
It is also a pleasure to serve you as you are always so gentle and cheerful with the team - We genuinely wish to offer you a great travel experience.

I shared your feedback with all the staff of the hotel, it is the best reward for all of us!
Thank you for your feedback and your loyalty.

It is a pleasure to have you as our guest.

With my best regards,

Thibault Sellier
Hotels Group Manager
Royal Cliff Hotels Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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