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Reviewed 16 September 2018

Shangri La was an amazing hotel to stay at during our honeymoon trip while visiting Chiang Mai. The hotel was centralized to the city and offered a lot of amenities. The staff was extremely friendly and accommodating. The food was also great. We upgraded to the Horizon Lounge which offered a great view and an awesome happy hour. We would absolutely stay here again or encouraged others or are visiting from elsewhere.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 24 September 2018

Dear Amy P,

Thank you very much for sharing your recent feedback with us.

WoW ^-^ that is very awesome to know that you were able to enjoy your honeymoon here in our urban resort. Your wonderful comments regarding the amenities and the impeccable service from our colleagues, will definitely be shared with the team to keep them motivated.

Amy P, there is nothing more rewarding than making people happy. We sincerely thank you for acknowledging all our efforts.

We are thrilled to hear that you will return back to Shangri-La, Chiang Mai again, hopefully in a not too distant future, and please feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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Reviewed 14 September 2018

We stayed here recently for our honeymoon and it was INCREDIBLE!!!! The driver picked us up from the airport with with cold towels in the car and access to WIFI. When we arrived we were greeted with a welcome drink and a QUICK check-in process. Our room was OUTSTANDING!!! They had bubbles and rose petals in the shape of a heart in the bathtub, elephant towels on the bed, and a chilled bottle of wine and a fruit basket. The room was #HoneymoonGoals! It was clean, beautiful and very well decorated. Whenever we returned to the room after a day out, it was cleaned with a new little edible gift left in the room, with a handwritten note. Those special touches added to the overall experience. The hotel also has stunning luxury amenities and the BEST breakfast gourmet spread I have EVER had (and I frequent 5 star hotels for work). I also used their spa and it was superb. I would definitely stay here again!!

Date of stay: August 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank chandia b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 24 September 2018

Dear DBrennen,

Warmest Greetings from the Shangri-La Hotel, Chiang Mai!

We would like to express our deepest appreciation for sharing such a lovely honeymoon experience related to your recent stay with us.

It is a real pleasure to hear that you find the resort very welcoming, with its outstanding rooms with special setup, luxury amenities, best breakfast , and above-all with that heart-warming hospitality displayed by our dedicated team, which differentiates us. Our Chi, The Spa village is indeed a wonderful destination within our Hotel, which makes us unique, and I am happy to read that you loved it.

DBrennen, the whole team will be waiting for your next return and to rediscover our unique hospitality from the heart once more.

Please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

I like this hotel and like their facilities more
Staff are so kind and friendly
And very well trained
Room is good and clean
Pool is very big and nicely decorated
Restaurants are so nice and bf is highly recommended to try
Location in the center

Recommended for family and all kind of travelers

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Azizalkhoori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 24 September 2018

Dear AZIZ K,

Indeed, I personally believe that our legendary Shangri-La hospitality from heart is what makes all the difference.

We truly appreciate all your lovely words about our beautiful urban resort, with its facilities, its delicious cuisine, its central location and especially our heart-warming hospitality.

AZIZ K, our professional and friendly team will be waiting for your next return soon, and please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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Reviewed 11 September 2018

Excellent location in the city with easy access to in town attractions including great local markets. Everything from rooms to services are up to usual Shangri La high standards. I highly recemmend booking the Horizon Club rooms with acccess to a very comfy club lounge with beautiful panaromic view. Great breakfast and excellent varieties of high end ‘finger’ food to go with good choices of wine and cocktails in early evening — chef should be congratulated. Best of all at the Club lounge is the most friendly and extremely helpful staff — world of difference with their generous assistance and recommendation for our three night stay — a six star service !

Room tip: Horizon Club rooms
Date of stay: July 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Sak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 24 September 2018

Dear Sak K,

Thank you for posting such a terrific review following your recent stay at Shangri-La Hotel, Chiang Mai.

Your review puts us over the moon! We are extremely thrilled to read that we are “a six star service”

It is great to learn that you thoroughly enjoyed our Horizon Club Floor, with its food, amenities, evening cocktails, comfortable bed in clean and spacious rooms, along with our unique free-form tropical pool set amidst lush exotic gardens, and especially the heart-warming hospitality from our dedicated team.

Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day.

Sak K, we look forward to welcoming you back to our beautiful urban resort soon again and please, feel free to contact me directly if there is anything I can do to assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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Reviewed 9 September 2018

One of our favorite hotels overall from the service, location, amenities, this hotel has it all.

This was our second stay at Shangri-La Hotel (Chiang Mai) within the last 3 years, as we truly love Chiang Mai. We were are part of the Golden Circle Club and horizon club which has an awesome perk in regards to daily happy hour for two hours (which includes unlimited alcohol, great snacks, deserts, etc....).

The service at this hotel is incredible, the staff is super friendly, knowledgable, and after a day knows exactly what you want from food, drinks, etc...

The hotel itself is wonderful the rooms, the pool, the bar, all top notch truly a 5 star. We had a one bedroom suite with 1.5 baths with a separate sleeping area for the kids.

The location is great as you are 5-10 minute walk from the nite market and 2 minute tuk-tuk ride.

Excellent concierge service, can't wait to go back.

We want to thank the staff for a truly great holiday

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this reviewResponded 24 September 2018

Dear cmpatel33,

WoW! What a fantastic review!

It is such a delight to receive full marks from our returning guests, and your words of appreciation mean a lot to us and further emphasise on our key differentiators we are proud of.

Our strategic location, within literally walking distance from the city’s main attractions (ie: night market, temples, etc.), makes it indeed extremely convenient for all our valued customers to explore the city.

cmpatel33, our professional and friendly team at Club Lounge will be waiting for your next return, hopefully very soon

Please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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