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Dusit Princess Chiang Mai
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Reviews (1,481)
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407
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49
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All reviewsnight marketgreat locationjasmine restaurantdusit groupburger kingdoor stepyour doorstepdecent hotelhotel is locatedstayed here for nightsreception stafftour deskan upgradebuffet breakfastbars and restaurantsmassage placesold city
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6 - 11 of 1,481 reviews
Reviewed 3 weeks ago

I booked a 1 bedroom suite and paid upfront in full 2 months before arriving. I arrived at 1pm and was told to come back at 2pm. I came back at 2pm and was told i would have to wait until 3pm as my room was being cleaned. Even my wife complained about the room and she's Thai and never complains. Same problem as this guest https://www.tripadvisor.co.nz/ShowUserReviews-g293917-d301341-r198363890-Dusit_Princess_Chiang_Mai-Chiang_Mai.html

Room Tip: Find a better hotel as this one is very poorly managed.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank somserset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTatcha, General Manager at Dusit Princess Chiang Mai, responded to this reviewResponded 3 weeks ago

Dear somserset,

Thank you for choosing to stay with us during your recently visit in Chiang Mai. I am very concerned to learn that your Dusit Princess experience fell short of expectation this time that you had wait for room until 3 pm. I will investigate the issue mentioned in your review, since these shortfalls as you described are definitely not up to our standard that we are renowned for. We must apologized and shared your feedback with department concerned to prevent similar issues.

We hope to welcoming you back to Dusit Princess Chiang Mai in the near future.


Yours sincerely,

Tatcha Riddhimat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here for three days. Hotel room was good but, for a premier room, the shower was adequate. The view was a concrete wall - part of a multi-story car park. We kept the curtains closed. Breakfast choices good - but let down by not being kept hot.

Stayed: April 2018, travelled as a couple
1  Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTatcha, General Manager at Dusit Princess Chiang Mai, responded to this reviewResponded 4 weeks ago

Dear Ian W,

Thank you for choosing to stay with us during your recently visit in Chiang Mai and very appreciated for taking time to share us your honest feedback for continued improvement of the hotel.

We hope to welcoming you back to Dusit Princess Chiang Mai in the near future.

Yours sincerely,

Tatcha Riddhimat.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

After reading numerous positive reviews of Dusit Princess, we just have to try it out.
We were definitely not disappointed from the moment we checked in. We reached the hotel quite early in the morning due to our flights schedule. As it was still only 9.30 am, we thought we might had to come back a few hours later, for our room, like most other hotels. But we were pleasantly surprised that we can check-in into our room immediately if we we can accept a lower floor than the ones we booked.
Room is of acceptable size, bathroom is slightly on the small side and shower water pressure is not good, but generally cleanliness is OK. Bed size OK but mattress is way too stiff.
But location are the greatest attractions of Dusit Princess, being right in middle of the nightly Night Bazaar. Restaurents and shopping areas are abound within 1Km , Hard Rock Cafe, Burger King, Mc Donald, Starbucks, Hagen Daz, Duke's. Big C , banks and walking streets, Night Bazaar and Aunsarn Market, plus numerous massage and spa centers, made this area one of the busiest in the city.

Stayed: April 2018
Thank Ray5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTatcha, General Manager at Dusit Princess Chiang Mai, responded to this reviewResponded 4 weeks ago

Dear Ray5,

Thank you so much for taking value time to share your recent experience in TripAdvisor while staying with us. It is always encouraging to hear such a positive comments from our guests and very happy hear that you had an excellent stay with us by service providing from our staff from check-in through out your stay. Very appreciated your feedback of some mentioned areas that we need to improve.

Thank you again for your kind feedback and hope to have the chance to welcome you back to Dusit Princess Chiang Mai again
sometime soon.

Yours sincerely,


Tatcha Riddhimat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel staff were friendly and helpful, the rooms were clean and comfortable but what we liked about the hotel most was the location - bang in the middle of the night markets. Each evening you can just walk outside and get delicious food and shop for some bargains. We were worried it would mean noisy nights but that was not the case.

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank srehfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTatcha, General Manager at Dusit Princess Chiang Mai, responded to this reviewResponded 4 weeks ago

Dear srehfamily,

Thank you for staying with us during you recently visit in Chiang Mai and taking value time to share such a wonderful and detailed review in TripAdvisor with your kind compliments about staff service and location of the hotel.

We do hope that Dusit Princess Chiang Mai will have the opportunity to welcome you back in the near future.


Yours sincerely,


Tatcha Riddhimat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Located in central area but yet no distrubing of noise. I sleep very well. No negative comment for this hotel considering the price they offer. The staffs are so friendly and helpful. They suggested me for the sign seeing that was excellent.

Room Tip: A little renovate will be excellent.
  • Stayed: April 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank emongk838596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RTatcha, General Manager at Dusit Princess Chiang Mai, responded to this reviewResponded 4 weeks ago

Dear emongk838596,

Thank you for the time you’ve taken to share the positive review of our hotel. We are absolutely delighted to learn that your leisure stay with us was a memorable one, especially the great experience you received from our location and service.

We do hope that Dusit Princess Chiang Mai will have the opportunity to welcome you back in the near future.

Yours sincerely,


Tatcha Riddhimat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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