Air con in room broke twice, no air con in boiling hallways which also smelt of sewerage with a hint of chemicals, room smelt damp and of smoking even though was a no smoking room (probably not had a lick of paint in decades), key card operating electrics was dodgy leaving us in intermittent darkness, very noisy air con units/generators directly outside of flimsy patio window on filthy balcony overlooking filthy buildings (online photos have been tampered with to say the least), Wi-Fi barely worked had to go to neighbouring hotel to work, Centre Point under renovation, entrance and ugly lobby covered in plastics like scene from ET, workers roaming everywhere – like obstacle course, large electric cupboards left open, one elevator's interior had been ripped out and covered in some sort of temporary chipboard with exposed electrics - my son had an electric shock pressing button – drilling (pneumatic style) started very early in the morning waking us after a 19 hour journey, beds like bricks, receptionist very unwelcoming, unhelpful and lethargic (possibly embarrassed) - suspect weary of complaints because the place is not fit for guests. We left after one night of 5. Neither Centre Point nor Agoda communicated that renovations were underway affecting the whole hotel, perhaps causing the air con and sewerage smell issues. One elevator of just two was not fit for operation, we would not use, leaving us waiting for several minutes each time we wanted to reach the 16th floor, reception, or the exit which was a few floors down. The rooms are extremely tired, pool basic, restaurant uninviting like a work's canteen, there is nothing attractive, sanitary or remotely 4-star about this hotel. The lack of attention to health and safety alone shows the level of care this hotel shows to its guests. Badly managed, grasping for money, dishonest. Upon making a complaint, the hotel is claiming it was NOT under renovation. All too late (I went off Agoda's advert when booking), I have found the hotel's renovation schedule on its own website.
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