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Reviewed 7 April 2021

I spent my ASQ here at grand centre pointe, it was extremely comfortable and the staff was amazing. The room was very comfortable but the service was 7 star, they offer almost any assistance you need. I highly recommend this hotel for ASQ or otherwise.

Date of stay: February 2021
Trip type: Travelled solo
Thank yussefl2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Saiphon Ponpornpisit, Other at Grande Centre Point Terminal 21, responded to this reviewResponded 12 April 2021

Dear yussefl2021,

Welcome to Grande Centre Point Terminal 21!
Thank you so much for taking the time to share your feedback with us.

It truly means a lot to have our customers share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our customers are met.

We would also like to introduce you to our ‘stay confident’ policy, which ensures the very highest hygiene and safety standards protecting all of our guests from the risks of viral infection. Please check our website for details.

We hope that you enjoyed your experience with us.

Grande Regards,
Saiphon Ponpornpisit (Ms.)
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021

I had the opportunity to stay at your hotel last January 2020. We were very satisfied with the room and the location of the hotel. We like that it is just beside a mall. The room was clean and the food was also satisfactory. However, during our 2nd day, the transportation that we booked from klook suddenly cancelled. we were frustrated because we already have tickets to go to Dream World and the transportation cancelled last minute. I asked the concierge for help calling and asking about the cancelled booking. I appreciate that he called but there was no answer from the number.

Upon learning about the different services hotels offer, I realized that the concierge could’ve done something more to help us find a transportation and alleviate our frustration. It’s very difficult for us to understand their language and their processes since it was our first time going to Bangkok. Although the transportation did not come from the hotel, they could’ve done something to help us since we are still in the hotel’s premises.

The hotel’s services did not stand out for us.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank nicole111999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
saiphon Ponpornpisit, Guest Services / Front Office at Grande Centre Point Terminal 21, responded to this reviewResponded 29 January 2021

Dear nicole111999,


We appreciate you taking the time to provide us with such detailed feedback about your stay.

We are pleased that you had a good stay overall. However, we do apologize for the inconveniences that you experienced with our concierge service. We hope the unfortunate incident that you encountered would not diminish the trust that you have with our hotel.

We hope to be able to welcome you back on a return visit to Bangkok.

Grande Regards,
Saiphon Ponpornpisit (Miss)
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2021

ASQ stay from December 19, 2020 - January 3, 2021. I stayed in a Deluxe Premium 40sqm room. The room was well equipped with bottled water, some snacks, cans of Coke and Orange juice for the entire stay. There were more than enough toiletries for the two week stay. Food selection and quality were good. The staff were very helpful and attentive via Line for the entire stay. I will certainly return if required to quarantine again later in 2021.

Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
Thank alexlD5806IM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
saiphon Ponpornpisit, Guest Services / Front Office at Grande Centre Point Terminal 21, responded to this reviewResponded 15 January 2021

Dear alexID5806IM,

Welcome to Grande Centre Point Terminal 21!
Thank you so much for taking the time to share your feedback with us.

It truly means a lot to have our customers share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our customers are met.

We would also like to introduce you to our ‘stay confident’ policy, which ensures the very highest hygiene and safety standards protecting all of our guests from the risks of viral infection. Please check our website for details.

We hope that you enjoyed your experience with us.

Grande Regards,
Saiphon Ponpornpisit (Ms.)
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2020 via mobile

Fantastic service, great food.
Good wifi, TV and in-room service.
Can also ordner from mall....delevery to the room.
Space is great in the Grand Suite.
Have everything you need.

Recommend this hotel.

+food
+service
+view
+location
+style
+wifi
+ tv, washing/dryer in room
+ bedroom with TV
+advanced toilet

- not easy adjust water temperature in shower
- no balconies

9,5 out of 10 points from me

Date of stay: December 2020
Trip type: Travelled solo
2  Thank Engely
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tanakorn Suwantanarutchata, เจ้าของธุรกิจ at Grande Centre Point Terminal 21, responded to this reviewResponded 16 December 2020

Dear Khun Engely

Thank you for taking the time to leave your lovely feedback regarding your quarantine with us at Grande Centre Point Hotel Terminal21.

We are very thrilled to know that you did really like our hotel and the service is excellent and has everything you need during your stay. It gives us great pleasure to know that you enjoyed staying with us at Grande Centre Point Hotel Terminal21 and that your expectations were exceeded throughout your stay.

Once again, thank you very much for a wonderful rating. We sincerely hope you will now keep our Grande Centre Point Terminal21 in your mind and we will have the opportunity to welcome you back again soon.

Grande Regard

Tanakorn S. (Night Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2020

Quarantine choice of a hotel for me was the wifi stable connection , choice of food, size of the room, cable tv, and lastly the price, once through the airport checks I was met by a driver and whisked away to the hotel, shoes off given slippers and up to a special check in area, tested for covid, finish checking in , down loaded the hotels aps, my bag was taken up to the room, the room was large enough to be able to pace from window to the font door turn and walk back, 10 meters each way so doing a couple hundred of these I managed to get some exercise in each day,
Meals I was happy for the choices, and can always order from the restaurant or the bakery, where a hot latte could be bought, staff will do shopping for you, inside the bath room is a wall string washing hanger that I was to use over my stay washing my clothes by hand, a large king bed and twin electric blinds that blocked out the daily sun, when I wanted privacy, very good towels and slept well, being able to go and exercise after day 6 was a bonus.
For such a stay my choice was excellent, the hotel staff and nurses where a real pleasure to deal with.

Room tip: high floor big window
Date of stay: November 2020
    • Location
    • Rooms
    • Service
1  Thank leighn922
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tanakorn Suwantanarutchata, เจ้าของธุรกิจ at Grande Centre Point Terminal 21, responded to this reviewResponded 3 November 2020

Dear leighn922

Thank you for taking the time to leave your lovely feedback regarding your choose Grande Centre Point Hotel Terminal21 for choice of alternative state quarantine.

We are very delighted to read that you loved everything of the hotel ranging from the room which is clean and space enough for you, the delicious food and the excellent and exceptional service from our staff. We are very pleased that the team took such great care of you.

Once again, thank you very much for a wonderful rating and recommending us to others. We sincerely hope you will now keep our Grande Centre Point Terminal21 in your mind and we will have the opportunity to welcome you back again soon.

Grande Regard

Tanakorn S. (Night Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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