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All reviews outdoor shower heaven restaurant boutique hotel fusion restaurant shakshuka private patio reverse osmosis hot stone massage the salt water pool solar power perfect beginning huge comfortable bed highly recommend the ravioli small touches yoga and meditation thousand hills slice of heaven
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Reviewed 8 July 2021

We arrived at Heaven for a two-night stay after nearly 30 hours of travel time and it was a perfect oasis to rest and recuperate as we quarantined to await the results of our Covid tests. The shuttle driver made the ride from the airport fun as he pointed out places to visit, if we had time, and talked a little about each one and Rwanda in general. The staff was very friendly and greeted us with Mango juice upon arrival and were genuinely happy to have us there in the world of Covid. We also ordered dinner that was brought to our room after we were settled in.

The room was beautiful with a balcony in the front with a private patio in the back complete with an outdoor shower to go along with the indoor shower. After a much needed night of sleep we ordered breakfast to be brought to our room and enjoyed sitting in the sun on the balcony and patio watching and listening to the many birds and trying to figure out what fruit was on the tree outside of our patio (Avocado). As we sat on the balcony, every member of the staff who walked by welcomed us and wished us a good morning.

The food was excellent! After we received the results of our negative Covid tests, we were able to enjoy lunch in the dining area balcony that offered a beautiful view of part of Kigali in the valley below. For dinner, we sat at a table next to the pool. There was a breakfast buffet, many breads, fresh fruit, smoothies, a variety of juices, and outstanding dinner choices. Everything we ate at any meal was superb! They even offer a goat kabob for dinner, which was a first for us and very good.

We very much enjoyed our peaceful stay at The Retreat and highly recommend it.

Date of stay: June 2021
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1  Thank GorillaTrekkers2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 July 2021

The Retreat is exactly as the name says - a total retreat! We stayed for only one night but it was perfect! Room was super clean and lots of really special touches, like cookies upon arrival! The outdoor shower was exceptional, the staff were super friendly, well equipped gym, beautiful pool and delicious food! Thanks!!

Date of stay: April 2021
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1  Thank Buskyroad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 June 2021

during my stay at the retreat,,i got a massage with Flora wich was so wonderful after long flight,i was very tired but the amazing therapist Flora made my stay so nice . she has magic hands. Retreat room are so nice ,fusion restaurant is amazing also ,staff at the retreat are so friendly.

Room tip: best views
Date of stay: June 2021
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1  Thank wesilyb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 June 2021

But SO MUCH BETTER!! I visited Rwanda twice during the pandemic and was always excited to come "home" to the Retreat while traveling thru other provinces of the country. Although travel was somewhat challenging because of restrictions, Shabanaz is an expert at making all in-country travel seamless! The staff is beyond awesome and the entire place is kept immaculate. You can always count on seeing a friendly and helpful face at the front desk and Yvan, Hannibal, Francoise, Fabrice, Clemence, Emmanuel, Mariam, Flora (please pardon everyone else I'm forgetting to mention) are always going out of their way to accommodate.
I was able to explore more of their food and beverage selection on this trip and I can truly say that it was actually one of the bonuses of the early curfew! (All restaurants in the city stopped serving food after 5:30pm due to COVID restrictions). The food is delicious and the servers are extremely knowledgeable. If you enjoy the food as much as I did, I recommend you purchase Josh Rouxin's book "A Thousand Hills To Heaven"...it's a wonderful book and it has a bonus section in the back...with some of the recipes! (The steak has since become one of favorites at home!)
The rooms are heavenly and the new villas with private pools are breathtaking! The attention to detail and hospitality is above and beyond!
It truly is one of my favorite places to stay in the world!

Date of stay: March 2021
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Thank sabinaw623
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 June 2021

What an awesome experience, food, location, rooms, service are all rated 5 stars based on my experience. The hotel staff is amazing from the tie of arrival to departure. Food was awesome at both Heaven and Fusion restaurants. I shall definitely return for more pampering!

Room tip: Poolside rooms are awesome, other rooms with private pools are also available
Date of stay: June 2021
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Thank Grant1206
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
heavenrwanda, Owner at The Retreat, responded to this reviewResponded 3 weeks ago

Dear Grant,

Thanks so much for this lovely review of your stay at The Retreat! We are especially proud of our staff and are touched that you felt their warm hospitality during your stay. We hope to welcome you again! Alissa

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