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Reviews (599)
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Reviewed 28 December 2017

Room was large and good standard. The room was also maintained regularly to a good standard. The breakfast was disappointing and you got better value at the Africa cafe in town. The pool was clean but small if the hotel was busy. The shuttle bus was free saving money on taxis trips

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Service
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 29 December 2017

Refreshing day to you John G

Thank you so much for your valuable feedback, we value so much. We have noted your concerns and we are working on improving them as we hope to see you again in future at Rainbow Hotel.

Regards

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017

The hotel is run down with much need of renovation, food atrocious, staff incompetent.
Location is out of the way, “Salesmen” harass you as you walk down the road from town. I would never haven chosen this hotel, a tour operator did.
R

Stayed: December 2017, travelled with friends
1  Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 29 December 2017

Refreshing day to you Jane K

We appreciate your feedback which the hotel has seriously taken note of. All issues raised are being rectified to improve our product and service at the hotel.
Thank you so much for choosing to stay at the Rainbow Hotel and we hope that you will be staying with us again in the near future.

Regards


Guest Relations Manager

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Reviewed 29 November 2017 via mobile

We stayed here for a few night while travelling multiple countries in Africa. The rooms are clean and spacious. The meals were good. The buffet breakfast also good. In the restaurant Vincent, Professor and Aaron were very friendly and attentive. They know how to make the guests feel comfortable and happy. I would definitely stay here again.

Stayed: October 2017, travelled as a couple
Thank KiskaCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 30 November 2017

Refreshing day to you KiskaCat

Many thanks for your feedback as we await for another chance to welcome you back at the Rainbow Hotel Victoria Falls.

Regards

Guest Relations Manager

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Reviewed 12 November 2017

Room was very good, eats were good, breakfast very good, layout of place excellent, poll, service great, they would look after your bag if you leave later, as a traveller is close to walk to most places for other tours, food walking distance if wanted. Quiet area, good area to be honest.

Room Tip: we stayed downstairs and was great, quiet and overlooking great lawn.
  • Stayed: June 2017, travelled with friends
    • Service
Thank Brendon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 13 November 2017

Refreshing day to you Brendon I

We are always happy to extend our 'Fresh smiles" to you and all our other guests such that your stay with us is an amazing experience! We appreciate your feedback and really look forward to hosting you again in the near future.

Regards


Guest Relations Manager


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Reviewed 10 November 2017

The room was lovely and clean, the fridge was so iced up its door would barely close.
WIFI in the room was intermittent but much better near pool/ reception/ restaurant.
The overpriced evening buffet ran out of many of the options half way through the meal time. The 1st morning buffet breakfast was a mess. Plenty of juice no glasses, cups no coffee, toast no butter, We stayed two days didnt eat there the 2nd night just walk down street and find many better options. The breakfast on the second morning was somewhat better. If the breakfast wasnt part of our package we would have gone elsewhere after the previous morniing experience. Staff always pleasant but query where was the efficiency. Pool and surrounds were lovely.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank annski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this reviewResponded 13 November 2017

Refreshing day to you annski

We appreciate your feedback which the hotel has seriously taken note of. All issues raised are being rectified to improve our product and service at the hotel. We hope you will consider staying with us again in future.

Regards


Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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