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5 - 10 of 197 reviews
Reviewed 21 October 2019

Hotel is old and tired. Needs updating. Bugs crawling across the lobby. Hot tub working but clearly had not been cleaned in quite some time. Room was not cleaned well. Service in Iowa Stater restaurant was poor. On a positive note, the staff at the front desk were pleasant and helpful.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Brad L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 October 2019

I booked this hotel on Expedia mostly because it had a hot tub. However when we went to use the hot tub, it was drained and had caution tape around it. This was very frustrating, as I paid to have a working hot tub. I went to the front desk and asked for a partial refund, and we denied due to booking through a third party. The did offer to let me use the Best Western's hot tub across the street. Yeah, like I want to drive over there, soak, leave wet, and drive back in wet clothes back to my hotel.. I understand that sometimes there are mechanical failures can happen, but maybe make a little more effort to have fixed--especially before an event like Family Weekend at Iowa State. Also, our room was right next to the elevator on the 2nd floor, and the bar is on the 2nd floor so we could hear loud, drunk people all night.

Room tip: Maybe if you don't have a room on the second floor, right next to the elevators it may not be so loud.
Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Shelleystarr2753
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 September 2019 via mobile

The hotel is showing its age. needs updated. The room smells musty. Beds clean. Bath top stopper does not seal for a bath. The water was leaking out. Nice hot water. Hallways noisy. The guide on Remote did not work.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank 820lynelled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 August 2019

Marvelous Experience!! Very close to Iowa Sate University. Website in lightning fast. Staff at check in is spot on. Great room, great value. Highly recommended! Chose to eat off site at other restaurants.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank Happy_DP_Traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 August 2019 via mobile

Overall what you're expecting from a 3 star. The restaurant is good and reasonable. The only hard part is navigating the giant building!
Room was very good and very clean too.
The staff very friendly and helpful.

Date of stay: August 2019
Thank kotibas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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