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All reviews iowa state waffles gas station in town ames area biscuits and gravy off the highway bed was comfortable would stay again college visit parking lot free breakfast isu campus tournament cleanliness motel
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4 - 9 of 477 reviews
Reviewed 19 February 2022

Last minute booking. Check-in process very efficient. Room was nicely decorated with comfortable bedding. Only negative was heating unit was a little noisy when it cycled on and off, but no noise from other adjoining rooms. Nice breakfast selection. Would definitely stay here again.

Date of stay: February 2022
    • Rooms
    • Cleanliness
    • Service
Thank Nascar22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 August 2021

All rooms were getting carpet cleaned, which is great to know, but ALL ROOMS had WET CARPET... GROSS, when we had to walk on wet carpet all night.... Oh Yah, about all night.... Smoke alarm went of TWICE in the night, first at 1:45am, and again at 2:10 am.. Desk clerk came and removed the alarm from the room, which certainly didn't make us feel any safer.... but at least we figured we'll finally get some sleep while the fire rages.....No, there was no fire, but there was no sleep either. And did I mention the gross wet carpets?

Date of stay: August 2021
    • Location
    • Rooms
    • Service
1  Thank dahlfans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 August 2021 via mobile

I would have given this motel a better review if our bathroom had been properly cleaned. We found a lot of thick/curly hair (seemed like someone was shaving outside of the tub; or right on the edge) on the floor in the bathroom. Common areas of motel were clean, bed was comfortable and breakfast was sufficient for our needs. Desk staff said she’d let the housekeeping staff know about the lack of cleanliness in the bathroom when we checked out.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank skuubeedoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 July 2021

This was the worst hotel stay ever. We traveled 10 hours to be in the area for an early morning meeting. Little did we know that there was an uncontrolled dance team of little girls on the floor. We were woke up at midnight with girls talking loud and running the hall and slamming the doors. I called the desk at 12:30 and the clerk said they will be going to sleep soon. The noise continued at 1:oo am my wife got dressed and went to the desk, she was laughed at and was told the girls would be going to sleep soon. At 1:30 am I again called the desk and was told she did not know how to contact the adults with the group of girls, if that was so who signed the registration card? I asked to talk to the manager and was told the manager was not there. I ask that she call the manager and was told that she could not do that. The area finally got quiet around 2:00 am. We got up about 4 hours later with a 10 hour drive ahead of us. I wanted the room to be compensated but she would not do that. My wife was a Night Auditor for Sleep Inn when we lived in Utah and I was the Night Auditor/Night Audit Supervisor for Quality Inn in Salt Lake City, so we both know when a guest should have been compensated.

Date of stay: July 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank williamsR6829WV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 July 2021

We stayed here twice previously and had less than satisfactory experiences but thought we would give them another chance. This experience was even worse than the first two and we will not be staying there again.

Had to pack out our own trash each day, exchange our own bath linens and deal with whatever were changes made at the whim of the manager, all that were contrary to the posted policies when the reservation was made. We even called ahead to confirm what was possible, but no information was volunteered, so if you didn't ask, they didn't tell. When this issue was raised, the manager replied by merely copying the general and generic "COVID-19" policy.

It was our fault as the customer for not thinking to ask about all the things that would normally be expected in a motel visit, including anticipating that policies clearly stated on the website would not be honored. Would you ask if they were going to follow the very policies they clearly state on their website? If you are not going to follow your own policies, why publish them at all?

It is clear they do not wish us to return as a customer and we will now be more than happy insure that we never do.

Date of stay: July 2021
Review collected in partnership with this hotel
Thank whit2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bonnie A, General Manager at Sleep Inn & Suites Near ISU Campus, responded to this reviewResponded 19 July 2021

Dear Jeff,

Thank you for your feedback. All of the websites that help promote our hotel, have an alert on them via Choice Hotels. I will provide that here for your reference.
Hotel Alert Some hotel features—including fitness centers, pools, food and beverage, and other amenities—may not be available at this time due to COVID-19. Face covering requirements may vary by location as hotels continue to comply with state and local requirements, health ordinances and other regulations. For more information, please call your hotel directly.
We communicate with our guests before arrival, at check in, notices are posted in the lobby and in the elevator.
We wish you all the best in your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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