Once we got there, the motel was fine. Good breakfast, even allowed us to entertain family members (who weren't staying overnight, but live nearby) for breakfast. Staff was friendly and helpful, room clean and well organized. Will probably stay there again, now that we know where it is!More
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We were pleased with the cleanliness, care in keeping clean in this Covid era, helpfulness of the staff. Everything was great. We had a glitch which is still pending at this writing. I forgot to mention my AAA discount on one of two rooms. It has been submitted but so far my credit card shows double entries, 2 for the original price and two at the discounted price. I will await my credit card's posting before initiating any action on this situation.
Thank you so much for being our guest and choosing our hotel! We are so happy that you enjoyed your stay! We wish you all the best and safe travels! Those charges are debit authorizations that fall off per your banking institutions policies! :) See you next time on your visit to Ames!
Great stay. Front desk was friendly and helpful. They even asked what floor I wanted and made it happen. Great place to stay if you are in Ames. Close to great places to eat and right off the interstate. Room was clean.
Thank you so much for your review! It was an honor to have you as our guest and we are delighted that you enjoyed your stay! We wish you all the best in your travels and look forward to your next trip to Ames!
We arrived after a long drive and many hours of moving heavy stuff into a college dorm during an unusually hot day to a hot room with the AC unit tuned off, likely intentionally, as when started it made a rattling noise like a lawn tractor. The receptionist claimed they were not aware of any issues and there was nothing they could do as it was their last room, but they could give us fans. Interestingly, a fan was already in the room, a sign they were likely aware of the AC issue, which could be heard rattling from the side parking lot, the front of the building, and in the lobby by the reception. The receptionist gave us the phone number of the manager who never responded to call/texts. We spent the night in the hot, loud room, too tired to look for a different hotel. A noise meter app registered 82 dBs, which is in the loud range (exposure to 85 dB can cause permanent hearing loss). In AM, the same receptionist stated they would give us a new room. That never happened... While away for the day, the hotel never called to let us know they had a new room for us, so when we returned in the evening too tired to deal with the nonsense, we went back to the same room. We never heard from the manager or received any apologies, but they were prompt to email us the bill. They should have not rented the room in that condition or at least try to make things right for the second night, but instead chose to handle the situation in an inexcusable way. For this, I do not recommend the hotel and would not return.
Thank you for your review. Thank you for understanding that unexpected maintenance issues arise and bringing that to our attention so that we can address it. I am delighted that our front desk was able to offer you a room change so that you could enjoy a comfortable rest of the stay. I know that moving rooms is not ideal but it is the fastest way to ensure you get on to the weekend of enjoyment. Thank you again and we wish you all the best in your travels.
New hotel in good shape. Staff very friendly. Thought the breakfast was not that great. Had beef over biscuit as the only hot option besides the waffle iron. I’m used to seeing eggs and breakfast meats at least.
Thank you so much for your review! We appreciate your review and kind words regarding our friendly customer service. We do have hot egg/meat and cheese breakfast sandwiches available complimentary for our guests each morning on top of the biscuits and gravy and fresh baked waffles.
Nice and clean hotel. We had a room with a king bed and a sofa sleeper which is the type of room we get when available. Most of the time we have to get linens at the front desk which is not a problem. What was the problem this time is that they absolutely refused to give a mattress pad for the sofa sleeper. I was told they did not have any because of lack of storage space! In all our travels I have never ran across this problem. Instead they gave two blankets and extra sheet to replace the mattress pad. I wrote to the hotel and was informed that for a sofa sleeper all they have to provide you with is a blanket, sheet set and a pillow and that a mattress pad is NOT required by Choice Hotels. Very disappointed in this Choice Hotel location. I guess it is time to pack my own linens if we want to utilize a room with a sofa sleeper.
Thank you so much for being our guest. We appreciate your feedback and wish you all the best in your travels!
