Room,was not ready although we arrived at 330pm we waited another hour. We stayed before so we know its not a 5 star but this time we had to pay extra 20$usd per child. The room,was clean but bathroom is mouldy, but this time the phones worked. Our Kids and mom went off to movies and after the 9pm movie came out 11.pm the music was still being blasted at the pool. As we both manage resorts, and guest are important, here it seems , paying guest do not matter. The decibells of the music was so high that even the teenagers complained. We were in the room,and could not hear each other, we turned the tv on, but could not hear over the liad music.. Pool,closes at 9 but there were still few small,kids in the pool and we requested the music turned down a bit, the security went and spoke to the DJ and as soon as ae turned the corner, the music blasted again. We asked three times as did our neighbour guests, but by 11.18 we were told music will continue till midnight.
Reading other reviews I see this is the norm now for this hotel. Will not return and will make sure many know not to go to this hotel. Not even worth a one