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Review Highlights
Recommend

Super easy to book online and was a smooth process when getting and returning the car. The car was... read more

Reviewed 4 days ago
Ashly L
Would rent with them again!

Had a great experience renting here. They allowed us to rent at the international airport and drop... read more

Reviewed 1 week ago
nubwagger
,
Centennial, Colorado
via mobile
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Recommended experiences in and around Belize City
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Reviewed 2 January 2025

The car (Nissan Rogue) was well maintained, comfortable and ideal (as a cross-over SUV) for the very many potholes on the Guatemalan side to Tikal. And the paperwork for the border crossing was mostly prepared in advance (not sure why all the additional questions they asked on the day could not have been asked online in advance to speed up the process after 24hrs of travel?).
Where this company loses 2 stars is in 2 key areas - their communication and their credit card deposit process causing large hidden charges.
Firstly, having booked a car many months in advance, and with the Tikal border permit clearly requested so our intent to travel to Guatemala signposted from the start, we were frustrated and nervous to get an email just a couple of weeks before our trip to say the car allocated was not approved to travel across the border. There was then two weeks of back and forwards where we were given new quotes for different cars, some which they then said we were not allowed to hire! It caused a lot of unnecessary stress before a long haul flight and trip of a lifetime. Surely, only quote for cars that are approved to cross the border?
Secondly, I have never had a car rental deposit amount processed before. This is normally taken as a hold, and then released when the car is returned undamaged. Crystal put through the full amount on to my card, which then prompted credit card fees from my bank, and an exchange rate change too, adding nearly USD100 on a 2 day rental!! So caveat emptor. The price you believe you are paying might be much higher than you planned.
That said, everyone is very friendly and trying to be helpful. Gerald was brilliant at the return. But friendly incompetence from the booking staff is not what you need.

Date of experience: December 2024
Thank Dream61891563994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2024

Easy rental, good car, no hassles. They also let us use a cooler and have free transport to and from Belize City. I recommend.

Date of experience: November 2024
Thank Clint P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2024

The office personel were friendly and made me feel at home,everything was explain before signing.the vehicle I got was the Ford transport,16 passenger van.had no problems the vehicle was very reliable.i would gladly recommend crystal auto rental.

Date of experience: November 2024
Thank Francis R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2024

It was really easy to check in and out. No stress and even got a ride to the ferry upon returning the vehicle. I would highly recommend Crystal Auto Rentals for clean cars, friendly service and great prices.

Date of experience: November 2024
Thank Serene W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2024 via mobile

Previous Renters - Crystal Auto has always provided great customer support. Their vehicles are always as-promised and if they can’t provide the reserved vehicle, they have always offered upgraded options. Pick up and drop off at the airport could not be simpler!
Thank you for your great service!

Date of experience: October 2024
Thank 172neila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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