Super easy to book online and was a smooth process when getting and returning the car. The car was... read more
Super easy to book online and was a smooth process when getting and returning the car. The car was... read more
Had a great experience renting here. They allowed us to rent at the international airport and drop... read more
They really have good service from the start to the end of their service cycle! I love their excellent service they deposit to their customers.
Our rental car with Crystal Auto was exactly as expected. When we departed our flight at the Belize City airport, we walked across the street to the Crystal Auto office there. Everything was ready for us and our vehicle was clean, ran well and handled the jungle roads of San Ignacio well (we rented a 4 Wheel Drive Jeep Patriot).
The two reasons I marked it down from a 5 were:
1) I was advised by my hotel I would receive a 10% discount due to booking a hotel stay with one of their preferred hotels. I booked online and received a confirmation for a certain rate (the internet rate), then emailed them about the 10% hotel discount as I had been told to do. When they added the 10% discount I got a new confirmation and the discount was based off a different (higher) base rate. When I brought this up to them, they told me it was because I was getting a hotel discount so I was not eligible for the internet rate, which did not make sense to me since I was booking through the internet. The point of the internet rate is presumably to reflect the convenience on their part of not having to handle the reservation over the phone with me as I did it all myself online, so I should retain the internet rate. I understand some companies don't allow stacking discounts but a) that was not specified anywhere and b) the internet option was the rate for booking through a certain method, not a "discount".
And 2) When I gave them my credit card in the office to pay for the rental, she handed me back the receipt for the rental charge and another receipt for $750.00 which was apparently the security deposit. I was not told about this ahead of time (or even before charging my card with it), and it takes 1 week for the hold to be released. In my opinion that's a very hefty security deposit (the most I've ever paid in the US is $300), and I absolutely should've been made aware of that when we first made the reservation a month prior to traveling.
The return process was simple and they even give you a free ride to the water taxi if that's where you're headed next (but you do then have to return the car to a different location that is closer to the water taxi).
Rented three 15 passenger vans for trip to Southern Belize. The service from this company makes it an easy decision to rent from Crystal everytime. We dropped off the vans and they took all of our passengers to the water taxi for free. Super easy to rent and return, plus they gave us a free phone during the stay. Awesome company.
Rented a car in Belize and drove over to Mexico and back. Crystal Auto Rental offered great rates, provided excellent customer service and the car they provided was very clean and looked new. We would highly recommend and will use them again on our next trip to Belize!
There are some cheaper options out there, no names need to be mentioned, but we saw some of those vehicles and they were plain scary. We had a 2014 jeep patriot for 6 days for just over $500 with insurance and all costs, nice clean vehicle and no mechanical issues whatsoever as we travelled all over the country. They gave us a cooler and a cell phone which we put a few minutes on at the local grocery store so it made for easy travelling. Easy check in and check out.
Service was excellent for pick up and drop off. Employees were very courteous. Vehicle was clean and in good shape. To top it off, I was called to be informed of monies that were left in the vehicle when I returned it. Your want honest, excellent service, this is it. Thanks Giles, Rina and Aimee.