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Reviewed 5 May 2018

We stayed at this property for one night because these properties typically accommodate handicapped mobility better. This property is the old style Residence Inn, in that it was cluster of quad units built around a courtyard, and admittedly designed for a long-term stay rather than just overnight. I told them that I needed a unit that did not have any steps/curbs to navigate and was assured that this would be the case. However, from the parking space to the unit required going over a high curb with no ramp in sight, and another narrow high step to get into the unit. I would have returned to the office for help but this unit was at the back of the property and would have required driving a long block back to the front office building. By the time I got husband into the unit and then our luggage without benefit of a cart, we were both exhausted. The unit itself was clean and spacious and, except for a loud, noisy vent that came on automatically when you turned on the light in the bathroom, it was quiet. A continental style breakfast was available when we checked out, so I grabbed a pastry and we were on our way.

Room tip: If handicapped, ensure mobility will not be a problem to the unit provided.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Linda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah K, General Manager at Residence Inn Orlando Altamonte Springs/Maitland, responded to this reviewResponded 9 May 2018

Thank you so much for taking the time to respond. We really appreciate your feedback. I'm so sorry you had an issue with the handicap room that you were assigned. We definitely did not intent to make things any more difficult for you. I will make sure to look at the room you were assigned and better inform the front desk staff which rooms are easier for wheelchair accessibility. We definitely appreciate the feedback so we can make sure this doesn't happen to another guest.

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Reviewed 12 April 2018 via mobile

This was a great place to stay for a night. The pool was warm and glorious. The suite was comfortable for four people, we had complete control of the temperature. The breakfast was filling and delicious. Parking was convenient to the suite. We were in walking distance to the restaurants.

Date of stay: April 2018
Trip type: Travelled with friends
3  Thank Wendy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah K, General Manager at Residence Inn Orlando Altamonte Springs/Maitland, responded to this reviewResponded 12 April 2018

Thanks so much for leaving a review. We're so happy you had a great stay, and we definitely hope to see you again whenever your travels bring you back. Thanks for the comments on our pool and breakfast, we are so glad you were able to enjoy them both.

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Reviewed 9 April 2018

On a recent stay in the Orlando area we chose this hotel based on review we had read on Trip Advisor.

The hotel is quite typical for a Residence Inn. Our room was a suite of good size. The bed was comfortable, and the room was fairly well maintained.

The staff was very friendly, giving us advice on directions and local restaurants. We extended our stay and they were very accommodating. They seem to enjoy their jobs and genuinely wanted to provide great customer service.

The free breakfast was OK - about what you would expect for a free buffet from a mid range hotel chain. The pool is small but clean.

This hotel is north of Orlando, so a little bit away from the parks although not too long a ride. The area is loaded with restaurants, strip malls, etc. which gives lots of choices, although the denseness of the development creates a concrete jungle effect.

The price is comparable to other options around Orlando if you prefer a suite. The friendliness of the staff stood out for us - it was above expectations.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Northern_Traveler701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah K, General Manager at Residence Inn Orlando Altamonte Springs/Maitland, responded to this reviewResponded 10 April 2018

Thank you so much. I can't tell you how nice it was to read your review. We're delighted you chose our hotel based on another Trip Advisor review. Thank you for taking the time to leave a review as well. We all do really love our jobs here, and providing exceptional service is exactly our goal. We're so glad you thought so. We hope you stop back and visit us whenever your travels bring you back to North Orlando.

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Reviewed 5 March 2018 via mobile

Very nice stay everybody extremely friendly and helpful room as advertised amenities included free breakfast and happy hour. Would recommend highly and stay there again in the future. Close to downtown Orlando and Church Street Station and the Amway Center.

Date of stay: February 2018
Trip type: Travelled with friends
Thank Marcus C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah K, General Manager at Residence Inn Orlando Altamonte Springs/Maitland, responded to this reviewResponded 8 March 2018

Thanks so much! We're so glad you had a nice stay. We are delighted you would highly recommend us. That is exactly what we strive for. We definitely hope to be your continued hotel choice whenever in the North Orlando area.

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Reviewed 4 March 2018

Our top floor, spacious, super clean, modern suite/apartment had two king sized beds ( one is inside the master bedroom), a sofa bed, and 2 bathrooms. It was perfect for our family stay: 3 adults and 2 children. The hot breakfast buffet offered a good variety of food choices. Staffs in the lobby and dining hall were very friendly.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank tolive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah K, General Manager at Residence Inn Orlando Altamonte Springs/Maitland, responded to this reviewResponded 8 March 2018

Thank you so much for leaving a review. We really appreciate it. We are so delighted your family had an excellent stay. We hope to see you again whenever your travels bring you back to the North Orlando area.

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