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All reviews omaha steakhouse omelet the manager's reception made to order breakfast crane's roost lake view happy hour orlando north walking path indoor pool complimentary breakfast the managers altamonte mall atrium conference disney hurricane
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Reviewed 7 August 2018 via mobile

We stayed 3 nights and were satisfied with overall
Service. Breakfast buffet was good and had good variety. Did have some issue on the stay but the customer services resolved it efficiently and did offer us whatever they could do.

Date of stay: July 2018
Trip type: Travelled with family
Thank muhammadarshadk2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESONFOM, Assistant of General Manager at Embassy Suites by Hilton Orlando North, responded to this reviewResponded 9 August 2018

Dear Muhammadarshadk2017,

Thank you so much for taking your time to share your recent visit with us. I am delighted to hear we were able to meet your expectations. I am also excited to hear that you enjoyed our cooked to order breakfast and customer service. Hope to see you again next time you are in town.

Kind regards,

Svetlana Witte
Assistant of General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

Usually the Embassy Suites brand is excellent. This property is good but starting to become a bit dated. The property was clean and the staff very attentive to any needs at breakfast time. The house keeping was done well. We found that the Omaha Steakhouse to be a nice amenity, but the service can be somewhat slow. The food was prepared to our liking and very good quality. We particularly enjoyed the boardwalk around the small lake. It was very nice to take an evening stroll on.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ed M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESONFOM, Assistan of General Manager at Embassy Suites by Hilton Orlando North, responded to this reviewResponded 9 August 2018

Dear edwardmX8480YK,


Thank you for taking time to share your comments on TripAdvisor. Our all-suite accommodations and Uptown Altamonte location do, indeed, make our hotel a great choice for our guests! Our complimentary, cooked-to-order breakfast is very popular. I will make sure to pass your comments on my Housekeeping team.

I look forward to your next visit.


Kind Regards,

Svetlana Witte
Assistant of General Manager

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Reviewed 2 August 2018

Excellent customer service and location near I-4. Very convenient for dinning with restaurants within walking distance. Also, if you would like to go shopping, then there's 2 malls within the vicinity. This hotel is about 30 minutes away from Universal Orlando Resort & Islands of Adventure.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank CKL2918
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESONFOM, Assistant of General Manager at Embassy Suites by Hilton Orlando North, responded to this reviewResponded 2 August 2018

Dear CKL2918,

Thank you for taking your time and sharing your recent experience with us. I am delighted to hear you enjoyed your stay. Hope to host you again next time you are in town!

Kind Regards,

Svetlana Witte
Assistant of General Manager

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Reviewed 31 July 2018

Dirty and musty carpet,1/2 dozen shrimp tails found on floor next to nightstand,loud air conditioner and constantly running water draining behind wall right next to headboard of bed.. Requested items in advance were not in the room. Poor value for the price.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank stevestrnad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESONFOM, Assistant of General Manager at Embassy Suites by Hilton Orlando North, responded to this reviewResponded 1 August 2018

Dear Stevestrnad,

Thank you for sharing your feedback with us. I appreciate the detailed account of your stay. I am sorry to hear we were not able to meet your expectations during your recent visit. It is disheartening to hear your room was not up to the standards. I sincerely apologize for that. This is not typical for our hotel. I'm working with Housekeeping and Engineering department to review the inconsistencies in service.

I hope that you give us a second opportunity to demonstrate what our hospitality promise is all about. Happy travels!

Kind Regards,

Svetlana Witte
Assistant of General Manager

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Reviewed 30 July 2018

Great hotel! Staff is very friendly and helpful with everything. Excellent breakfast especially with the made to order omlet station. Evening cocktails was also nice. Could have been a little more inventive on the snacks - only had popcorn and corn chips. There is also a really nice restaurant on site. Excellent steaks!

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Drullingers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESONFOM, Assistant of General Manager at Embassy Suites by Hilton Orlando North, responded to this reviewResponded 1 August 2018

Dear Drullingers,

I appreciate you taking the time to write such a great review! I am glad to hear that you enjoyed your stay with us. Thank you for your feedback on our cocktail hour. I will make sure to pass your comments on our Director of Food and Beverage for further follow up. I hope to see you return to our property in the near future. Please do not hesitate to contact me directly if there is anything I can do to make your next stay more pleasant.

Kind Regards,

Svetlana Witte
Assistant of General Manager

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