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All reviews hi express front desk hot tub comfortable beds definitely stay here again nice stay hie highway pillows attendant properties
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Reviewed 11 March 2021 via mobile

We spent the night here on our way to Denver. It is exactly what you would expect from a HIE. Comfortable beds, good pillows, clean rooms. The breakfast was pretty pared down due to covid but I did not starve. As usual the coffee was pretty sketchy. I definitely recommend staying here.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank trn81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Relations Manager, General Manager at Holiday Inn Express & Suites Alamosa, an IHG hotel, responded to this reviewResponded 16 August 2021


Hi trn81,

Thank you for your kind comments and review regarding our high standards of cleanliness. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Once again, thank you for your recommendation and we look forward to seeing you again!

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Reviewed 25 September 2020

The Holiday Inn Express in Alamosa is conveniently located off the main highway in and out of town.

My room and all of the public spaces were generally very clean.

Staff were polite, though the front desk staff at check-in and check-out were not terribly hospitable. I was never greeted at check-in by name (as in "Mr. XXX") nor was I ever thanked for staying. I also wasn't asked how my stay was at check-out.

Breakfast was better than some hotels. Most of the usual Holiday Inn Express offerings were available, except it had to be served to you. My only complaint about breakfast is the coffee should be available at 6 a.m.

My biggest issue with this hotel is it is outdated by 4 or 5 years.

1) The combination shower-bath tub was really scratched, stained and grimey. This was perhaps the most obvious indicator that the hotel hasn't had an exhaustive, floor-to-ceiling renovation since it first opened around 2005.
2) The TVs in guest rooms are from 2010, as in 10 years ago.
3) Some of the furniture and curtains are fraying, scratched, or stained.
4) There aren't enough accessible electrical outlets and USB outlets. Lighting is poor. You literally have to turn on three or four lamps because there is no central overhead lighting or controls.
5) The sofa that was in my room looked like something from my grandmother's house or a hotel from the early 2000s. Also, as is this is an older Holiday Inn Express there is no pantry. New Holiday Inn Express (and newly renovated) properties have a pantry with snacks, soft drinks, etc. I also thought it was odd the hotel didn't provide copies of the local newspaper.
6) Some of the wood trim in the hallways, guest rooms and other public spaces was showing its age. Likewise for parts of the wall and ceilings, which were obviously patched over.

Additionally, this Holiday Inn Express has toiletry dispensers for shampoo, conditioner, and body wash. While this is a cost-savings move dressed up in environmentalism, it is dangerous and unsafe. The CDC says these dispensers spread COVID-19 and other dangerous viruses and bacteria. They are unsanitary.

I probably wouldn't stay here again because the nearby Fairfield Inn is newer and offers a better value.

Date of stay: September 2020
Trip type: Travelled on business
1  Thank travelbefore20wasfun
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHG Service, Owner at Holiday Inn Express & Suites Alamosa, an IHG hotel, responded to this reviewResponded 9 October 2020

Hello travelnonstop247,

Thank you for taking the time to give us your feedback about your stay at our hotel.

Complete guest satisfaction is our topmost priority, and it seems that your recent stay with us leaves a lot to be desired. We've known for our exceptional attention to detail, and I'm sorry to hear that our staff missed acknowledging you. Ensuring your need and comfort is our topmost priority, and it's with regret to learn your disappointment due to the outdated condition of the room, the TV, furniture, and poor upkeep. What you described isn't the brand standards that we live up to.

Your feedback is essential for us to correct our shortcomings. I will pass on your comments to the managerial team and involved departments to take action without delay.

I hope you'll give us another chance to host your stay.

Regards,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2020

We stayed in this hotel in Alamosa to get away from our town for one night and we booked this hotel because we thought that in comparison to other hotels that accept dogs, this was the best one...
We chose to pay more because we thought they would provide a better room than the other hotels but in all honesty, and after experiencing this hotel, I would pay less to stay in the others.
I gave the hotel 2 stars because the room was clean and the breakfast was good.
The problem was the room... we stayed in room 130. DO NOT book that room. It is located right next to the door and stairs and you can literally hear EVERYTHING. We could hear the guest who was above our room walking as if he was in our room, using the shower, everything.... the noise kept us up all night and we could not sleep at all.
I went the next morning to talk to the manager on duty at the front desk and provide feedback. She told me "You are the first person who complain about this room and you must be very sensitive to noise"
I told her that when you book directly through the hotel, they are supposed to provide you with the best available rate and a good room. She told me that because we wanted a soak in tub that was the only option they had available in the entire hotel and I told her that in that situation then they should alert the guest that the room was going to be noisy.
I was not asking for compensation, I was there just to provide feedback and she told me that there was nothing physically they can do about it.
the service at the hotel and the room ruined the entire experience for us.
So, be careful...

Room tip: High floor, away from doors, elevators and stairs and ask for a quiet room.
Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank 263antonelan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Deborah Clark, Owner at Holiday Inn Express & Suites Alamosa, an IHG hotel, responded to this reviewResponded 13 September 2020

Thank you for your review, the feedback is appreciated.

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Reviewed 26 July 2020

Front desk people were unfriendly, bossy acting to guests. We vid’s not even get in the door and the manager lady was barking at people about COVID 19 crap. Room was decent, but the unfriendly attitude of the staff is terrible.

Room tip: Educate staff to not run their mouths at guest when they walk in the door!
Date of stay: July 2020
    • Value
    • Cleanliness
    • Service
Thank Ri L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Deborah Clark, Owner at Holiday Inn Express & Suites Alamosa, an IHG hotel, responded to this reviewResponded 27 July 2020

Thank you for your review, we appreciate your feedback.

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Reviewed 18 June 2020 via mobile

We traveled during COVID 19 and became accustomed to cold service and colder, if any, breakfast. Not here! When checking in the front desk attendant provided us with a list (printed) of restaurants in town that were open and some individually wrapped snacks. Room was great. Breakfast was better. In a time of a granola bar if your lucky we had hot breakfast and the friendliest staff. Great experience.

Date of stay: June 2020
Trip type: Travelled as a couple
Thank Sarah B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AlamosaGM, Manager at Holiday Inn Express & Suites Alamosa, an IHG hotel, responded to this reviewResponded 23 June 2020

Thank you for your review, we are glad that you enjoyed your time with us during this weary time.

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