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Catherine P

Surprised experience in Hilton Anaheim

Review of Hilton Anaheim
3.0 of 5 bubblesReviewed 6 Aug 2024
It was nice stay, but the area where our room is under renovation. Lot's of dust around.
The other thing is they will put a coffee machine with coffee and tea pods , but if you want to make a coffee you have to pay $5.00 USD per bottled water.( they leave 2 bottles with a price tag on them.
Why can't they provide water? High end hotel charges for drinking water, that's ridiculous. I asked my cousin to brought me bottled water from Costco so we can make our own coffee after our day tour around LA.

It's not only them, I am really surprised with the other hotels in USA and Canada that they don't provide bottled water inside the room.

Hotels in Japan, Singapore and Philippines provides bottled water for their hotel guests.
Date of stay: May 2024
Room Tip: Bring your own bottled water.
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this review
Responded 8 Aug 2024
Thank you for taking time to share your review, and we appreciate your constructive feedback. We hope you will plan to visit us again in the near future, as we are in the beginning phase of our hotel renovation and look forward to sharing our amazing transformation very soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,895)
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17 - 22 of 5,895 reviews
Reviewed 5 August 2024

Do NOT stay here unless you are certain you do not need to cancel your reservation. I reserved 4 nights in June for November. Agreed to the deposit of $929.30 charge to my card. Also agreed to having until October to cancel my reservation. I canceled the reservation July 15, still NO refund after numerous calls to the Hotel. They opened a case. Confirmed with an email. Only to find out when I followed up, the case number in the email wasn't even a valid case number. Called front desk again early last week. They apologized and said they just now processed it. Still NO credit to my card. They are quick to charge your card, not so quick to return your money.

Date of stay: June 2024
Trip type: Travelled with family
Thank darlenev311
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this reviewResponded 5 August 2024

Thank you for sharing your experience. We are very sorry for the delay in obtaining your refund, and now that it has been processed, you will see the credit within 7-10 business days.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2024 via mobile

The property was beautiful. The rooms were clean. The pool was very nice and had two hot tubs on the side. Everybody was very friendly and polite. Housekeeping was available 24/7. I used their service every day. They have a restaurant on site, and pick-up is also available. Great visit.

Room tip: Handicap parking is available next to the hotel elevators.
Date of stay: July 2024
Trip type: Travelled with family
Thank justiciama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this reviewResponded 5 August 2024

Thank you for taking time to share your review and for your nice comment about our friendly staff. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024 via mobile

Stay far away. Hotel is dated, dirty and well overdue for demolishing. “Refurbishment” is supposedly underway - so expect drilling above your head at 7am! There’s no notice of this on the hotel website or on checkin. One expects Hilton to have minimum standards. This hardly meets three star quality if you are lucky

Date of stay: August 2024
Trip type: Travelled solo
Thank Craig M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this reviewResponded 3 August 2024

Thank you for taking time to share your review. We are disappointed to hear that your stay did not meet your expectations and apologize for the noise interruption. We are in the beginning phase of our hotel renovation and hope you will consider visiting us again so we can provide you with a much better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

Run down!!! Lobby is nice but that is deceptive. Even if the property is kid friendly the rooms can still be updated and kept up to par. Beware that automatic tip is applied even to to-go orders (percentage they set). As a diamond member we didn't seem valued, actually almost questioned for our purchases with our credits.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jbE5606YA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this reviewResponded 30 July 2024

Thank you for taking time to share your review and for your loyalty to Hilton Hotels. We are disappointed to hear that your stay did not meet your expectations and hope you will accept our apologies. Be assured that we have addressed your concerns with our team. We are excited to share that we are in the beginning phase of our hotel renovation and hope you will consider visiting us again so we can provide you with a much better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

Great experience had a great time with fam, Hotel was fancy always spotless and everyone was very helpful. Room and food was amazing, would recommend 100% to anyone Thanks to Henry Al from HGV. Really nice guy, great advisor, and excellent personality !!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Marine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio Bocci, Owner at Hilton Anaheim, responded to this reviewResponded 26 July 2024

Thank you for taking time to share your review and for the great score! We are so thrilled to hear that you enjoyed your stay with us and look forward to welcoming you back again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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