This is obviously a new addition to the Sonesta group. Temporary signage, untrained staff, and room without standard items. Our group had 3 rooms and each had missing items like soap, hair dryer, irons, etc. One room had to be changed due to a leaking unit.

I stayed at this hotel under prior ownership multiple times a year for the last few years when visiting Disney. When COVID restrictions were lifted I booked a trip and didn't think to check and see how my favorite hotel was doing under new ownership.

Sonesta clearly has no interesting in running a quality establishment.

Rooms were not cleaned daily and we were not informed of it.

Lobby, hallways, and Elevators were not cleaned. Dirt and debris everywhere. Walls were filthy. Zero carts for luggage on check in or check out.

Fire alarm on our second night required evacuation. No staff came out to tell us what was going on. Fire department comes outside and tells us that is okay to come back and the problem was some maintenance issue that they regular have to come to this hotel to check on.

My father in law was there at the same time, and he reserved a wheelchair accessible room and one was not available when he checked in. No one called to tell him. A/C didn't work in the room they gave him and he had to move rooms.

Hotel restaurant is only open 4 days a week from 5-9pm. No breakfast in hotel, they want you to walk another Sonesta property.

Parking fees are now charged, unlike prior ownership.