We recently had 4 night s at The Viv Hotel. It was a nice hotel with helpful staff and good ammenities.
Rooms were well appointed with nice decor and very clean.
Staff were helpful and also assisted us with a late checkout due to a late flight.
Nice restaurant where we had a great tasty breakfast
Only negative was it was not in walking distance to restaurants so an Uber or Cab was needed but only a short ride away.
We would stay againMore
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My wife and I made The Viv a two-night stay and our home base for a Christmas Day Disneyland trip to meet all of our adult children for the day. Check in was easy and we had been upgraded to the King Corner Suite which is virtually a 1 bedroom suite without a door between the large living area and bedroom area. The room had a perfect view of Disney Resort to the west and Mount Baldy to the north from the bedroom; and a decent view of the Orange Hills/Anaheim Hills to the east. The only way this room could've been better is if it had been a higher floor than 8th (which 8th floor was still amazing) and if the room had been designed using a bedroom and living room door at the ends of the bathroom hall (kind of like the standard Embassy Suites configuration). The hotel was super clean, the staff was somewhere between cordial (check in clerk) and charming (valets and Valencia's bartender), and the rooftop bar and pool looked really cool and again, with amazing views! Breakfast in the morning was taken to go, but Valencia's on the first floor looked really nice with lots of dining seating and a nice bar. We will not hesitate to stay again for our next Disney trip, but hoping that the hotel can do something to thwart the preponderance of non-clean air vehicles parked in the 20 to 30 spots marked as such... our EV was the ONLY car that was actually a clean air vehicle in all of the fully occupied spots! I give my fellow guests at the hotel one star for that and also for our room's next door neighbor that allowed their young child to shriek morning and night like he/she was on the Splash Mountain final drop!
Dear Resort13643898743,
Thank you for the high praise; we appreciate you taking the time to share your kind review for The Viv Hotel, Anaheim, a Tribute Portfolio Hotel. We are delighted you enjoyed our fantastic location and that we could help make your visit so memorable. It will be an honor to pass along your compliments to our team. Thank you for choosing us for your visit to Anaheim, and we look forward to welcoming you again soon!
Yours in Hospitality,
Kevin Beaver
Director of Rooms
Staff were so nice and polite, but clearly working with issues from management. I can see the hotel's changed hands since we stayed so I'll just review the facilities. A coin laundry and ice machine were great to have to access to. The room was clean, bright, spacious, high-ceilinged, and had bunk beds for the kids, which they loved. We caught the bus every day to Disneyland with no issues and spent barely any time in the hotel anyway. The last day we tried out the pool and the pool bar was closed, but the ground floor restaurant staff were really accommodating and brought our meals and drinks to the poolside regardless. Tips for families: 1. Don't bother with breakfast inclusions. We had vouchers for breakfast in the restaurant prior to the shuttle to Disneyland, but we never made it -- too tired from late nights to wake up early enough to have it as well as get to Disneyland early so that we could hire a double pram before they sold out. 2. Make sure you get the double pram at the parks (if you haven't got your own) and have young kids under 10. Disney is a lot of walking and standing around in the heat figuring out where to go next. The pram makes a huge difference to your day and is somewhere to sit when the crowds get too much for the kids. 3. Go budget on Disney accommodation. I'd try to book closer to the park next time but there's really no point booking anything 'more' in terms of facilities and stars if you're just there for Disneyland -- you are never in the room except to sleep and pack away all the souvenirs!
Dear 34567dfgh,
Thank you for commenting on your stay at our hotel. While we appreciate you mentioning how much you liked our accommodations and convenient shuttle service and that you and your family overall had a pleasant time with us. That said, we regret not meeting all your expectations. We aim to make each guest feel at home; therefore, we are disappointed this was not your experience. We will share your valuable feedback appropriately as we strive to improve our guest services.
We hope you will return so you and your family can experience our hotel the way you should have on this visit.
Yours in Hospitality,
Kevin Beaver
Director of Rooms
We stayed in a room with two queen plus two bunk beds - a pretty nice layout with kids (they also offer king plus two bunk beds). The hotel is conveniently located close to highway 5 and to Disneyland (shuttle available at $6/day/person). Nice facilities (two pools with one adult only rooftop pool, decent size fitness room). Inconsistent service: even with a five night stay we couldn’t figure out why room amenities weren’t being replenished (we asked extra at the front desk), why the bunk bed wasn’t being made up (called to have it done) and why the $6 cappuccino isn’t part of the elite breakfast (some days it is, some days it isn’t - likely just dependent on the server but formally it is not included as part of the ‘Marriott Elite breakfast’ which is a limited selection from the (nice) breakfast menu. Ps - Thank you Veronica (at the Valencia restaurant): you really made my (Thanksgiving) day by going above and beyond!
Dear jurgenlison,
Thank you for choosing The Viv Hotel, Anaheim, a Tribute Portfolio Hotel, and sharing your experience. We are delighted to know you were pleased with our ideal location and thoughtful amenities. We also appreciate you recognizing Veronica for her efforts, and we will share your compliments with her. However, we apologize for the issues you had with our service. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. It was a pleasure to host you, and we look forward to your return visit.
Yours in Hospitality,
Kevin Beaver
Director of Rooms
We stayed here for Veterans Day weekend. We usually stay closer to Disneyland so we can walk to the park, but this was the only hotel option available as part of the Disneyland travel package by the time we booked. Turned out to be a great place to stay. What you give up in proximity (and it is still pretty close) you get in amenities (like pool, on-site restaurant and bar, everything seemed new and clean). Getting Lyfts to and from the park every day was quick and easy (generally less than $10 each way without tip). Every staff member we encountered was pleasant and helpful.
Dear wwwendyyy,
Thank you for being our guest at The Viv Hotel, Anaheim, a Tribute Portfolio Hotel, and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent amenities. However, we regret your disappointment with our location. Thank you again for your feedback, and we look forward to your return visit.
Yours in Hospitality,
Kevin Beaver
Director of Rooms
Check in was a breeze. Staff was a delight. We got upgraded -I think only as they were out of the room we requested. The room was fine but had bunk beds i it as well. Would have been great for a family.
Clean and comfortable room so no problems there. Bathroom was a good size.
They have a shuttle seevuce run by a third party. There’s kind of a schedule but no one could commit to schedule so we blew that off and drove the 1.5 miles to the park and paid for parking. Overall a gray stay.
Dear randallblaum,
Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates transcended your experience. We will enjoy sharing your compliments with everyone. However, we regret not meeting your expectations in some areas. Thank you for these lovely comments regarding your recent stay at The Viv Hotel, Anaheim, a Tribute Portfolio Hotel, and we look forward to welcoming you and your family back soon.
Yours in Hospitality,
Kevin Beaver
Director of Rooms
