Staff were so nice and polite, but clearly working with issues from management. I can see the hotel's changed hands since we stayed so I'll just review the facilities. A coin laundry and ice machine were great to have to access to. The room was clean, bright, spacious, high-ceilinged, and had bunk beds for the kids, which they loved. We caught the bus every day to Disneyland with no issues and spent barely any time in the hotel anyway. The last day we tried out the pool and the pool bar was closed, but the ground floor restaurant staff were really accommodating and brought our meals and drinks to the poolside regardless. Tips for families: 1. Don't bother with breakfast inclusions. We had vouchers for breakfast in the restaurant prior to the shuttle to Disneyland, but we never made it -- too tired from late nights to wake up early enough to have it as well as get to Disneyland early so that we could hire a double pram before they sold out. 2. Make sure you get the double pram at the parks (if you haven't got your own) and have young kids under 10. Disney is a lot of walking and standing around in the heat figuring out where to go next. The pram makes a huge difference to your day and is somewhere to sit when the crowds get too much for the kids. 3. Go budget on Disney accommodation. I'd try to book closer to the park next time but there's really no point booking anything 'more' in terms of facilities and stars if you're just there for Disneyland -- you are never in the room except to sleep and pack away all the souvenirs!