I appreciate Hampton Inns for being spacious, clean rooms with lots of thought put into the needs of travelers. However, my stay at the Hampton Inn & Suites Anaheim Resort Convention center got off to a rocky start. To conserve electricity, the power to the room goes off when motion isn't detected for 30 minutes. This was a problem at night for my husband who travels with a CPAP machine and needs continuous electricity. After waking up twice in 30 minute intervals, we realized what was going on and I went to the front desk (at 1 in the morning because the phone in our room would not actually dial the front desk) to ask what we could do. The associate at the front desk said that the outlet for the clock had continuous electricity and if we didn't need the clock, we could unplug it and use that outlet for the CPAP. Seemed simple enough until I went back to the room and we found the outlet was hidden behind the headboard. We fumbled around trying to replace the plug, but there were four outlets and all I could tell was the clock was in one of the top outlets. We tried both top outlets and the machine still kept shutting off. I went to the front desk again and the staff, while empathetic, was flustered. The manager told me the head engineer said the clock and the phone...I appreciate Hampton Inns for being spacious, clean rooms with lots of thought put into the needs of travelers. However, my stay at the Hampton Inn & Suites Anaheim Resort Convention center got off to a rocky start. To conserve electricity, the power to the room goes off when motion isn't detected for 30 minutes. This was a problem at night for my husband who travels with a CPAP machine and needs continuous electricity. After waking up twice in 30 minute intervals, we realized what was going on and I went to the front desk (at 1 in the morning because the phone in our room would not actually dial the front desk) to ask what we could do. The associate at the front desk said that the outlet for the clock had continuous electricity and if we didn't need the clock, we could unplug it and use that outlet for the CPAP. Seemed simple enough until I went back to the room and we found the outlet was hidden behind the headboard. We fumbled around trying to replace the plug, but there were four outlets and all I could tell was the clock was in one of the top outlets. We tried both top outlets and the machine still kept shutting off. I went to the front desk again and the staff, while empathetic, was flustered. The manager told me the head engineer said the clock and the phone were on outlets with continuous electricity, at which point I mentioned that the phone and the clock were on opposite sides of the bed. With no other solutions offered, we moved the CPAP to the other side of the bed and began again hunting behind the headboard for the outlets. In so doing, we accidentally pulled the headboard off the wall, but we finally found a plug with continuous electricity. The next day, maintenance came to the room to override the auto-shutoff feature on the electricity, but the maintenance person was scaring us by touching two live wires together and causing sparks to fly. Although we did not have any more issues for the rest of the trip, our first night's sleep was ruined, and I would definitely not stay at a Hampton again for this reason. I understand the need to conserve electricity, but this is a bad policy as traveling with CPAPs is now so common they have signage for it when you go through airport security. Other Hilton hotels I've stayed at control the electricity by requiring the keycard to be in a slot by the entryway. Seems like a better system. I was not offered any compensation for the sleepless night except for free parking, but I had no car on property. More
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