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Reviewed 30 April 2022

Nothing other than what I already commented. We understand that the facilities were under construction and that the summer season hours are not in play in the spring. Some of your amenities/guest facilities closed a little early for us.

Date of stay: April 2022
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Review collected in partnership with this hotel
Thank broymar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Encore Thousand Trails, Owner at Soledad Canyon RV & Camping Resort, responded to this reviewResponded 4 weeks ago

Dear broymar,

We apologize for the delay and we've shared this feedback with our teams to review and address. Thanks for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2022

We made the cut to full-time RVing! While we did do our homework and saw a few negative reviews, the resort is certainly not that way now. Lots of renovations happening and the staff is great. Cell service is spotty--Verizon has the best signals and coverage is best in area N. Subscription Wi-Fi is available through Solidad Canyon Broadband throughout the park.
They're just opening the summer facilities, small but well-stocked store, plenty of activities, brand new basketball and pickle-ball courts. Pools and plenty of trails. Propane service on-site. 2 miles from Acton with a decent supermarket. A few good restaurants just down the road too. Freight and Metrolink trains come by a few times a day, but if you've picked a site furthest from the tracks, you hardly notice (if you didn't pick a site far from the tracks, that's on you! lol).
Staff very helpful, and everything kept clean. Security is great; patrols at night & gated access.

Date of stay: April 2022
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Review collected in partnership with this hotel
Thank Voyage01837359119
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Encore Thousand Trails, Owner at Soledad Canyon RV & Camping Resort, responded to this reviewResponded 11 May 2022

Dear Voyage01837359119,

Thanks for your feedback. We always aim to deliver a great customer experience. Guest satisfaction is very important to us. Glad you appreciated all of our renovations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2022

wifi was paid for but did little to nothing for access. dog poop buckets in dog run were never emptied, burnt/broken power boxes and trash in campsites. it seems some major upgrades are being made but the day to day clean up is lacking as well as site maintenance

Date of stay: April 2022
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Review collected in partnership with this hotel
Thank Douglas T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Encore Thousand Trails, Owner at Soledad Canyon RV & Camping Resort, responded to this reviewResponded 28 April 2022

Dear Douglas T,

Thanks for your feedback. We pride ourselves in providing a great customer experience. We apologize you did not feel your expectations were met. Your comments will be shared with our management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2022

Too bad the park does not allow paid daily extensions after using the 21-day membership stay. Additionally, we've moved to different RV sites several times in the past due to breaker issues. Even though the staff were very friendly, we will not be returning to Soledad Canyon.

Date of stay: April 2022
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
1  Thank jptino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Encore Thousand Trails, Owner at Soledad Canyon RV & Camping Resort, responded to this reviewResponded 26 April 2022

Dear jptino,

Thank you for your review of our resort.

We regret you did not have a good experience during your stay and apologize for any inconveniences.

Our management team will review your comments. We always strive to provide a great customer experience for our guests, so feedback like yours is appreciated.

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Reviewed 21 April 2022

Staff always happy to answer questions and provide help. Activities kept youth entertained and active. Sites were available, but many without electrical power. Improvements are always in progress. Maintenance is quick and efficient. Trains and Rapid Transit whistles are a nuisance at first.

Date of stay: April 2022
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Review collected in partnership with this hotel
Thank Vic P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Encore Thousand Trails, Owner at Soledad Canyon RV & Camping Resort, responded to this reviewResponded 22 April 2022

Dear Vic P,

We are glad you enjoyed a 4 star visit with us. We always aim to deliver a great customer experience. Thanks for your feedback. You are always welcome here.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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