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Reviewed 13 September 2018

Hotel Lombardy was originally serviced apartments and still has that feel about it. Unfortunately we had a problem with our first room (noisy maintenance next door and other issues) and after having done battle with the staff on Reception, John the Manager, stepped into the breach and had us moved into another (excellent!) room within a couple of hours so huge thanks to him for coming to the rescue.
It seemed (maybe we were just unlucky!) that every time we went to reception during our 4 night stay we seemed to bump heads with the reception staff who didn't appear well trained or knowledgeable on either the hotel or the surrounding area. We pride ourselves on always being friendly and smiling at staff so were quite sure it wasn't us.

However, various staff that came to our room over the 4 days were really friendly and the front door staff (Keith most particularly) were absolutely fantastic.

Rooms in the same category can be different in size and configuration and when checking in with our son - he was given a lovely big room although he was on his own and we were given a much smaller room, which made no sense.

The weather was extremely hot during our stay so one afternoon we took advantage of the arrangement the hotel has with a sister hotel and went for a swim there. We had a lovely afternoon but were relieved we weren't staying there as it was so much busier and much further away from the main sites (sorry the name escapes me).
Hotel Lombardy is really very well situated. There are restaurants in the surrounding area and one day I had breakfast at the hotel, which was delicious with attentive service, if a tad on the pricey side.

Despite our niggles, and it is amazing how important that initial check in impression is to the entire experience, I think we would stay there again when in DC. The room rate is certainly extremely competitive so one does need to put that in perspective.

Room tip: Ask for a bigger room upon check in as there can be a big difference in the room size in the same category.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank hmalan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2018

I've stayed in many hotels in DC but none quite like this. I'll never stay anywhere else again - can't wait to come back! The Lombardy is so full of character, the rooms are beautifully furnished, the restaurant is wonderful, and the location perfect. The staff were absolutely lovely. Arvesta at front desk was so helpful and did everything she could to make my stay perfect, while the waiting staff in the restaurant were delightful - courteous and friendly and so attentive. Loved every minute!

Date of stay: September 2018
1  Thank Olwen123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this reviewResponded 15 September 2018

Greetings Olwen123!

Thank you for taking the time to write this great review of our hotel. I am happy to read your compliments of the warm hospitality extended to you by our team. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience.

Sincerely,
Corrado Palenzona

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Reviewed 12 September 2018 via mobile

This cozy hotel was a pleasant surprise in DC and Arvesta at the front desk was extremely helpful. The rooms are small but clean and the restaurant is lovely. Service is exceptional. The hotel is blocks away from the White House and if you’re a sushi lover like me go to Kaz Sushi Bistro a block away. Delish. I’ll be back to the Hotel Lombardy for sure!

Date of stay: September 2018
Trip type: Travelled on business
Thank Eva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this reviewResponded 15 September 2018

Greetings Eva P!

Thank you for taking the time to write this review of our hotel. I am happy to read that you enjoyed your stay with us and I will certainly share your compliments with Arvesta. We appriciate you and we look forward to the pleasure of welcoming you back in the near future.

Sincerely,
Corrado Palenzona

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Reviewed 12 September 2018

This is an older hotel which some might describe as having some kind of old world charm. It dips between nice and weird.

Rooms: older but well kempt. Bed was extremely comfortable. Firm mattress.

Restaurant: they have one, small, but food was good. Supplies room service as well.

Service: Fine.

Location: if you need something next to George Washington University, this is your spot. You walk across the street and you are there.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank zambian75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this reviewResponded 15 September 2018

Greetings zambian75!

Thank you for taking the time to write this review of our hotel. We really appreciate your feedback and we look forward to welcoming you back in the near future.

Sincerely,
Corrado Palenzona

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Reviewed 10 September 2018

Washington, DC on a holiday weekend could have been a disaster, but was a thoroughly enjoyable experience. Room was spacious and charming with a sitting room and small kitchen. Cleanliness was much better than the chain hotels I have stayed in the past. Staff was attentive but not intrusive. Restaurant had limited menu but food and wine were well prepared and tasty. I would definitely return.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Bearowner123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LombardyGM, General Manager at Hotel Lombardy, responded to this reviewResponded 15 September 2018

Greetings Bearowner123!

Thank you for taking the time to write this review of our hotel. I am delighted to read that you had a wonderful experience with us and we look forward to the pleasure of welcoming you back in the near future.

Sincerely,
Corrado Palenzona

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