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All reviews capitol hill union station homeless shelter great location national mall supreme court breakfast buffet capital building walking distance library of congress business hotel few blocks smithsonian museums per day fitness center valet parking hotel restaurant
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Reviewed 13 July 2018 via mobile

We wanted a hotel within walking distance from the Capitol Building and Museums. Hotel with good facilities and excellent breakfast. Clean, comfortable rooms. The staff was very professional and extremely friendly.

Stayed: July 2018, travelled with family
Thank AlbertsFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 21 July 2018

Dear AlbertsFamily,

Thank you for sharing your comments with us. It is great to hear our hotel had everything you could have wanted or needed in order to have a great time exploring Washington, D.C.! We hope to see you back the next time you visit the area.

Sincerely,
Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018

The hotel is located within walking distance of everything on the mall. Staff were super nice. Room was clean and functional. This is a very busy conference hotel. I've never seen so many people attending conferences coming and going. The lobby was often jammed full of people. WIFI was not able to handle the vast number of folks in the hotel. It really was lacking for most of my stay which for a conference hotel is not good at all. Just a few small complaints and concerns but we had a great time and would go back.

  • Stayed: July 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank davidpf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 21 July 2018

Dear davidpf,

We are pleased to learn you valued our immaculate guest rooms, friendly customer service, and central location. Though it is nice to know you had a pleasant experience overall, we genuinely appreciate you taking the time to tell us what would have made it even better. We hope you will return in the future so we may create an even more amazing experience for you!

Sincerely,
Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018

Everyone was awesome. Great food. Staff in the bar was great. Even develop a relationship with us. Room was clean. Spent a lot of time in the pool. Concierge was very helpful. A place that I would recommend.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Tera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 21 July 2018

Dear Tera B,

Thank you for taking a moment to tell us a bit about your experience. It is wonderful to hear you received superb service from our colleagues all throughout your visit. We would be more than happy to have you stay with us again the next time you travel to DC.

Sincerely,
Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018

This hotel has a great location with superb staff at check in. They were very helpful with any question. You can walk to Union Station. Rooms are average. There was lots of noise in the hall while we were there.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tstro2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 17 July 2018

Dear tstro2018

Thank you for the review. How wonderful that you were treated to such friendly and helpful service while under our care. While we are glad that you appreciated our convenient location in the heart of the capital, we regret to learn that you encountered some disturbances during your stay. We apologize for these inconveniences and hope that we can make up for this with a more satisfactory visit in the future,

Sincerely,
Gail Smith-Howard
General Manager

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Reviewed 11 July 2018

This is a mixed one.
I have zero negative comments regarding this hotel, the place is lovely, the staff are fantastic, the food is great but as soon as you step outside the amount of homeless people plus the begging is intimidating.
We opted for the buffet breakfast each morning and the options available literally sorted us out until our evening meal - very good.
The gift shop onsite is probably one of the best I have seen in a hotel.
Everything is within walking distance so it is in a great position and being fair, the hotel cannot help what is going on outside of its doors.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jacky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 17 July 2018

Dear Jacky H,

From all of us in the capital, we thank you for giving us this honest and helpful feedback. While we are thrilled that you were so impressed by our staff, your rooms and the cuisine, we are saddened to learn you were not as impressed by the location. We apologize for any disturbances or inconveniences you experienced during your visit and hope that we have the chance to host you for a more pleasant capital getaway soon.

Sincerely,
Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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