For a 5 star hotel, service is poor. I would understand if it was a 2 star hotel that they treat customers extra care. We were looking for a box to put in our extra baggage but they never cared and just say they dont have and never tried to look for one. we were having a hard time with our luggages but they just looked at us and even offered to help us.
aside from that, we were requesting to borrow an adaptor to charge our phones but they wont let us borrow but insteead sell it at around 12 euros! An adaptor outside would just cost 50 cents in euros.
If this is their kind of service, they should be treated as a 3 star hotel. I don't know if this has somethng to do with our race since we are asians...
- Free Wifi
- Breakfast included