I am sitting in the reception area, which serves complimentary tea coffee and bottled water all day, this sets the tone of my experience of the hotel. Nothing is too much trouble. The staff are very helpful, friendly , professional. This was our first trip to Budapest. I emailed before we arrived on several occasions with queries about Budapest and always received a prompt reply. On arrival we were checked in quickly and efficiently, room was lovely, a fresh bowl of fruit and a card for my daughter as we were celebrating her Birthday. Beds very comfortable. Lovely bathroom, very clean and modern.
Reception team are great at advising/booking site seeing trips, restaurants, taxi's.
Breakfast is an extensive choice of items, well cooked and fresh.
The hotel has a relaxed serene ambience, very modern in an older building, history meets great design and decoration.
Cocktails in the bar are good.
We will return to Budapest and we will definitely return to this hotel.
Thank you very much
Ps-the Russian Restaurant opposite is exquisite and the very enjoyable house wine is grown in the restaurant owners vineyard.