We arrived a little bit earlier than planned and reception were more than happy to let us check in. We were instantly wowed with the beautiful decor, closeness to the main square and how nice the staff were. It was not immediately clear where the pool was, there was no information in the room. So I called reception to ask. We also would have liked some information on having a massage, which I had emailed ahead and asked for. I was told not to worry, that there would be some information left in the room for us. I have yet to see any promotional material anywhere in the hotel for these services. We did not have breakfast included in the room price so I cannot comment on that. We did however have a "smoothie" from the cafe which was just a mango milkshake and was warm. The pool and other facilities were amazing and really made our stay brilliant. Now for the negatives... On the first night it became clear that the room door does not lock. In any other hotel we have stayed in, the room door locks automatically when closed and we expected the same. We only realised this was not the case at 4am when someone opened our door. We have been barricading the door each night with the chair since we have tried every which way to make it lock but it won't. Today is our...More
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